Inside Sales Representative
Company: Johnstone Supply- The Ware Group
Location: Fort Lauderdale
Posted on: May 9, 2024
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Job Description:
Position SummaryProvide prompt and courteous service to
customers that includes: sales, merchandising, order processing,
pricing, product research, promotional activities and all aspects
of customer service. Showroom stocking, organization and cleaning
are required on an as needed basis.Essential Job Function1. Greet
customers in a professional and helpful manner.2. Provide prompt,
courteous service by listening to the customers needs and requests
and respond accordingly.3. Handle customer warranty claims and
credit returns in a timely fashion by completing all appropriate
documentation, receiving product items back prior to processing of
any claims or credits in accordance with standard operating
procedures (SOPs).4. Enter sales orders into Sales Order Entry
System and process credit card payments or receive cash payments
all in accordance with cash handling policy and SOPs.5. Answer
incoming customer telephone calls and provide all aspects of
customer service by; providing quotes or taking sales orders,
research products/services and answering general information
questions.6. Maintain Min / Max flow of product in showroom and
displays by; stocking merchandise, facing shelves, organizing
product in accordance to merchandising plan-o-gram, removing litter
and dusting and cleaning shelves.7. Balance individual daily sales
transactions to payments received in accordance with the companys
cash handling policy.8. Identify damaged inventory and bring this
to the attention of the Store Manager for mark-down and quick
sale.9. Maintain a neat, clean and professional personal
appearance.10. Attend training seminars on products and services in
order to acquire product knowledge in order to provide informed and
effective customer service.11. Time permitting - promote monthly
flyers and special promotions by calling customers to make them
aware of these promotions in order to enhance counter sales.12.
Alert immediate supervisor when showroom sales are brisk to avert
long waiting times for customers.13. Perform other duties as
requested in order to maintain our high level of customer service
through timely and effective teamwork.The Ware Group / Johnstone
Supply believes that each employees contribution should not be
limited by the assigned responsibilities. Therefore, it is our
expectation that each employee will offer his/her services wherever
and whenever necessary to ensure the success of our
endeavors.Internal RelationshipsSales personnel, Warehouse
personnel, Purchasing personnel, Branch personnelExternal
RelationshipsCustomers and VendorsFinal Decision MakerHas ability
to be final decision maker on customer pricing and gross margin but
is still learning pricing policy parameters by utilizing approved
pricing tiers for equipment, products and services. Other decisions
based on the scope and breadth of duties and responsibilities
assigned.Education, Work Experience & Specialized Skills or
KnowledgeHigh School or general education degree (G.E.D.)Good
knowledge of personal computers.1 2 years of previous retail /
wholesale or customer service experience desired.Ability to speak
effectively with customers.Knowledge of HVAC/R equipment and
products is more limited with the CSR I who is learning the product
lines in their initial 24 36 months on the job.Ability to read,
write and comprehend English language.Ability to complete basic
math applications.Analytical abilities desired in order perform
product and equipment research.Proven abilities to attend to
details.Ability to handle multiple tasks simultaneously, organize
and prioritize responsibilities and duties.Above average
communication skills both verbal and written.Must be able to work
with minimum amount of supervision under stressful
conditions.Proficiency in RF Scanner knowledge and
experience.Forklift experience preferred.Job-Specific Knowledge,
Skills and Abilities Basic skill level in using computers to do
work. Ability to add, subtract, multiply and divide using whole
numbers, common fractions and decimals. Ability to work in a team
environment. Skill in communicating with others to resolve problems
and get results. Ability to attend to details. Basic knowledge of
JS HVAC/R products and equipment.Work Behaviors Maintains organized
work processes, materials, and files. Ability to work and support a
team-based environment. Desire to support and meet the needs of
customers, other employees and the company as a whole.Certificates,
Licenses, RegistrationsMust be able to become certified and
maintain certification through internal and external approved
Counter Sales and Services programs offered by the company.
Forklift certification is essential.Physical Environment / Working
ConditionsThe physical demands and work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to individuals with disabilities to
perform the essential functions.PhysicalWhile performing the duties
of this job, the employee is required to stand and walk on a
concrete floor through a store for the majority of the workday. The
employee is regularly required to reach with hands and arms; climb
or balance; stoop, kneel, crouch or crawl; and lift up to 50
pounds. The individual is frequently required to talk or hear and
occasionally lift up to 70 pounds. Special vision requirements are
near vision; distance vision; peripheral vision, and color
vision.Store & Warehouse EnvironmentsMedium to large store with
shelves and bins, most work is performed with telephone equipment,
personal computer, fax, printer and RF scanner. Store climate is
air conditioned or heated. Warehouse is not conditioned space and
can be warm or cool depending on the season, but not extremely hot
or cold.Why the Ware Group?Competitive PayComprehensive benefits
package including Health, Dental, and Vision401K with company
matchTuition Reimbursement ProgramEAP ProgramEmployee Wellness
ProgramEmployee Referral ProgramWarehouse Safety Reward ProgramWe
are proud to be an equal opportunity workplace. We are committed to
equal employment opportunity regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity, or
Veteran status. If you have a disability or special need that
requires accommodation, please let us know. If applying for
positions in the U.S., must be eligible to work in the U.S. without
need for employer sponsored visa (work permit).by Jobble
Keywords: Johnstone Supply- The Ware Group, Pembroke Pines , Inside Sales Representative, Hospitality & Tourism , Fort Lauderdale, Florida
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