Finance Operations Analyst

Company: First Service Residential
Location: Pembroke Pines
Posted on: June 19, 2022

Job Description:

*_Job Summary_*The Finance Operations Analyst will play a key role in assisting the CAS leadership team in achieving departmental goals by providing on-going daily management for the efficient operations of the department. This role is an integral part of the department's service excellence strategy for client retention and proactive follow up for issue resolution/follow up and will be responsible for on-going communication updates as well as provide project management support on key initiatives.*_Essential Duties & Responsibilities_*1. Responsible for on-going client engagement review, escalation, tracking and follow up. Duties include preparing and disseminating Net Promoter Score (NPS) and service level metrics2. Responsible for assisting leadership team with associate related requests such as job requisitions and on-boarding of new associates. Duties include assisting with preparation and dissemination of key performance metrics (KPIs) for department3. Responsible for quarterly snapshot tracking and updates4. Responsible for monitoring departmental expenses against budget, coding and processing departmental invoices5. Responsible for maintenance of organization chart, quarterly newsletter and communication of departmental changes6. Assist with maintenance and management of Standard Operating Procedures & Training platform7. Provides project management support on key Blue Chips initiatives8. Responsible for travel expenses and calendar management for key departmental leaders9. Provide assistance with account reconciliations10. Assist with special requests and projects, prepare ad hoc reporting as needed and requested.*_Additional Duties & Responsibilities_*1. Conduct business at all times with the highest standards of personal, professional and ethical conduct.2. Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.3. Ensure all safety precautions are followed while performing the work.4. Follow all policies and Standard Operating Procedures as instructed by Management.5. Perform any range of special projects, tasks and other related duties as assigned*_Supervisory Responsibility _*No supervisory responsibilities.*_Education & Experience_*Bachelor's degree in a Business-related field from an accredited college or university, and minimum three to five years of client facing and administrative experience; or equivalent combination of education and experience. Customer service experience and CAM license a plus. Prior experience in the field of property management, hospitality, real estate and/or residential management preferred.*_Knowledge, Skills & Proficiencies _** Strong verbal and written communication skills.* Detail oriented and strong organizational skills and multi-tasking skills.* Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills.* Must have strong excel skills along with proficiency in Windows and Microsoft Office, including but not limited to Word, PowerPoint and Outlook.* Ability to work with sensitive or confidential information.* Ability to meet deadlines and work well under pressure.* Ability to perform with minimum supervision and make decisions independently.* Ability to work in a team environment as well as independently and be self-driven* Critical thinking, problem solving, judgment and decision-making abilities.*_Tools & Equipment Used_*Computer and peripherals, standard and customized software applications and tools, and usual office equipment.*_Physical Requirements/Working Environment_*This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*_Travel _*Work involves minimal travel.*_Disclaimer_*The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.Job Type: Full-timePay: $26.44 $28.85 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Monday to FridayApplication Question(s):* What will be your salary (hourly) expectation?Education:* Bachelor's (Preferred)Experience:* Client facing & Administrative: 3 years (Preferred)* Financial Analysis: 3 years (Preferred)Work Location:* One locationCompany's website:* https://www.Fsresidential.Com/corporateCOVID-19 Precaution(s):* Remote interview process* Social distancing guidelines in place* Virtual meetings* Sanitizing, disinfecting, or cleaning procedures in place

Keywords: First Service Residential, Pembroke Pines , Finance Operations Analyst, Accounting, Auditing , Pembroke Pines, Florida