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Receptionist/File Clerk - Pines BMW

Company: Holman Automotive
Location: Pembroke Pines
Posted on: January 10, 2021

Job Description:

The Receptionist at Lauderdale BMW of Pembroke Pines will support the Service and Sales departments by providing customer relations support, receiving/routing incoming calls, answer basic inquiries and providing follow up to customers in regards to service or sales.What will you do?* Act as the first point of contact for visiting customers.* Meet and greet customers consistently with courtesy and high level of professionalism.* Provide excellent customer service by demonstrating our mission and values.* Engage customers to determine their automotive needs.* Appropriately route customers to our sales, service and parts businesses.* Maintain a high and consistent level of premium-brand, customer service - WOW customers!* Use premium-brand telephone techniques and etiquette.* Operate switchboard telephone system, answer and field calls, take thorough messages as it relates to callers and inquiries.* Provide basic information to callers that have general inquiries.* Place follow up calls for Service and Sales functions.* Assist management with various clerical duties as needed.What are we looking for?* 1 year of relevant work experience in customer service, receptionist/front desk, administrative role.* Serves as receptionist for walk-in guests by greeting them, providing assistance as needed, answering questions, confirming appointments, referring to the appropriate department or individual, or directing to other agencies if appropriate.* Answers central phone system and handles inquiries, routes calls, provides contact information, and supports any other customer/client service needs as requested.* Excellent communication skills and ability to be a team player, professional appearance.* Pleasant and engaging - must be able to project a 'smile' while speaking both in person and over the phone.* Listen and retain information accurately.* Excellent interpersonal skills, both in person and over phone. * Team-oriented and flexible/multi-tasking.* Ability to work Weeknights, Saturday 9-6 and Sunday 12-6.

Keywords: Holman Automotive, Pembroke Pines , Receptionist/File Clerk - Pines BMW, Administration, Clerical , Pembroke Pines, Florida

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