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Representative - Business Office: MPG - Neurosurgery

Company: Memorial Healthcare System
Location: Pembroke Pines
Posted on: November 26, 2022

Job Description:


Performs receptionist, registration, and clerical duties associated with registering patient for outpatient services.

Detailed responsibilities:

* Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.
* Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
* Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
* Activates of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.
* Process medical record requests.
* Work through incoming departmental referral work queues daily.
* Ensure daily patient appointment reminder calls are complete. Appointment no-Shows are contacted and patients are rescheduled following practice guidelines. Accurately document telephone encounter outcomes.
* Round with patients in practice to ensure Excellent Patient Experience is met.
* Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns.
* Follow-up on reported issues and assist with service recovery.
* Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access.
* Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment.

Competencies and skills:


* STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
* CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
* ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
* RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
* INSURANCE VERIFICATION: Verifies and enters insurance information and authorization/referral requirements.
* PATIENT ACCESS: Performs assigned duties related to the admission of patients.
* ACCURACY: Completes work assignments within established quality and/or quantity standards.
* PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
* ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
* PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"



* High School Diploma or Equivalent


Education equivalent experience:


* Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: No prior work experience required.

Proficient in basic computer skills and customer service experience preferred.

Working conditions:


* Keyboard Entry 60.00%
* Repetitive Movement Hand/Arm 60.00%
* Sitting 60.00%
* Standing 60.00%
* Walking 60.00%
* Audible Speech 60.00%
* Hearing Acuity 60.00%
* Depth Perception 60.00%
* Distinguish Color 60.00%
* Seeing - Far 60.00%
* Seeing - Near 60.00%
* Bio hazardous Waste 40.00%
* Biological Hazards - Respiratory 40.00%
* Biological Hazards - Skin or Ingestion 40.00%
* Blood and/or Bodily Fluids 40.00%
* Communicable Diseases and/or Pathogens 40.00%
* Computer Monitor 60.00%

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Keywords: Memorial Healthcare System, Pembroke Pines , Representative - Business Office: MPG - Neurosurgery, Administration, Clerical , Pembroke Pines, Florida

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