Entry Level Customer Service Associate

Company: 5M Promotions
Location: Fort Lauderdale
Posted on: July 10, 2025

Job Description:

Start Your Career in Customer Service! Join 5M Promotions, Inc. as an Entry Level Customer Service Associate. 5M Promotions, Inc. is an established firm with a clear focus on nurturing talent, providing customer-facing career opportunities from the ground up, and providing stellar customer service to all of our customers. We are now actively seeking a community-focused Entry Level Customer Service Associate in Fort Lauderdale. This is a crucial role directly involving engaging the community, introducing products and services, troubleshooting customer concerns, and building local brand awareness. As an Entry Level Customer Service Associate, you will immerse yourself in comprehensive training, gaining fundamental knowledge of available products and services as well as essential direct customer interaction skills. You will develop expertise in approaching diverse individuals, communicating effectively, answering common questions, and creating a welcoming experience for potential customers. Key Responsibilities of the Entry Level Customer Service Associate Initiate friendly and professional conversations directly with customers to introduce available products and services and answer initial questions. Actively listen to potential customer inquiries and needs, understanding their current requirements and identifying potential solutions. Distribute authorized marketing materials such as brochures, flyers, and informational packets to all interested customers. Answer common, basic questions regarding service availability, standard installation processes, and general product features. Refer interested individuals or those with specific service needs to senior Customer Service Representatives or Sales Representatives for more in-depth consultations. Help maintain a positive and approachable presence within the larger Fort Lauderdale community. Participate in daily team briefings and training sessions, continually expanding your knowledge of client offerings and customer engagement strategies. Accurately document summaries of customer interactions and expressions of interest using provided tablet-based tools. Collaborate with team members to ensure effective territory coverage and consistent brand messaging. Adhere to all company guidelines regarding customer interaction, professional conduct, and safety protocols. Support community outreach initiatives as directed, helping to set up informational displays or assist with local events.

Keywords: 5M Promotions, Pembroke Pines , Entry Level Customer Service Associate, Customer Service & Call Center , Fort Lauderdale, Florida