Program Manager - Advanced Practice: Administration

Company: Memorial Healthcare System
Location: Pembroke Pines
Posted on: June 22, 2022

Job Description:

Summary:The Advanced Practice Program Manager is responsible for the coordination and execution of key strategic initiatives and activities that streamline and enhance the APP experience and performance. This position will partner closely with operations, analytics and clinical leadership to optimize fluid bidirectional communication surrounding Advance Practice Providers (APP) specific data, recruitment, expenses, professional development and recognition.Detailed responsibilities:* Manage day-to-day Operations & Strategic Initiatives which include: Maintain, track and generate reports on APP Program metrics from various internal and external sources, including benchmarking resources, Dashboard creation & maintenance, Create & Maintain tools & templates and Budget & expense monitoring, including financial modeling for future Program budget planning, tracking CME expenses and ROI.* Plans and monitors staffing activities, including recruiting/hiring, orientation and continuing education initiatives. Manages all Pre-hire, on boarding and off boarding activities for APP's. Create management processes to drive accountability on key metrics.* Maintains communication for the program which includes but is not limited to publishing Monthly Newsletters, consistent maintenance of a Social Media presence and facilitation of meetings.* Foster recognition & engagement through practices such as facilitation of engagement initiatives, including work anniversary & birthday celebrations and coordination of APP Week Events/APP Spotlight Production/APP Awards.Competencies and skills:Essential:* STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.* CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.* ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.* RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.* ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.* DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.* EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.* PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.* PRODUCTIVE WORK SESSIONS: Plans and conducts efficient and productive meetings/work sessions.* PROJECT MANAGEMENT: Leads project teams and implements project plans in accordance with established goals and measures.Education:Essential:* BachelorsEducation specialization:Essential:* Business AdministrationCredentials:Education equivalent experience:Essential:* or in HealthcareOther information:Complexity of Work: This role requires critical thinking skills, effective communication skills at all levels, decisive judgment, and the ability to build and foster positive relationships. Ability to lead through influence by establishing and maintain working relationships at all levels. The incumbent must also be a self-starter with demonstrated project management and organizational skills and be a forward, creative out of the box thinker.Required Work Experience: Five (5) years of related healthcare business management, with program design, management and/or implementation experience.MBA/MHA is preferred; if candidate has high school diploma then ten (10) years of related healthcare or business management, with program design, and/or implementation experience is required.Working conditions:Essential:* Keyboard Entry 60.00%* Repetitive Movement Hand/Arm 60.00%* Sitting 60.00%* Standing 60.00%* Walking 60.00%* Audible Speech 60.00%* Hearing Acuity 60.00%* Depth Perception 60.00%* Distinguish Color 60.00%* Seeing - Far 60.00%* Seeing - Near 60.00%* Computer Monitor 60.00%Organizational Profile:Since its inception in 1953, Memorial Healthcare System has been a leader in providing high-quality healthcare services to South Florida residents. Today, it is one of the largest public healthcare systems in the nation with over 13,000 team members and highly regarded for its exceptional patient- and family-centered care. Memorial's patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality healthcare.Memorial has a reputation as one of Florida's leading healthcare systems and is supported by a distinguished medical staff. In fact, the vast majority of physicians are board certified or board qualified in their specialties and have been trained at many of the nation's finest medical schools and hospitals. Because of its distinguished medical staff and services, Memorial draws patients from South Florida and beyond.Many prestigious healthcare awards have been earned by Memorial Healthcare System and its facilities. The accolades include: Modern Healthcare magazine's Best Places to Work in Healthcare, Florida Trend magazine's Best Companies to Work for in Florida, 100 Top Hospitals, Consumer Choice Award, Best-Run Hospital, Best Nursing Staff, Best Pediatric Hospital and Best Maternity Hospital.**_Disclaimer:_** _This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification._Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Keywords: Memorial Healthcare System, Pembroke Pines , Program Manager - Advanced Practice: Administration, Executive , Pembroke Pines, Florida