Housekeeping Supervisor - The Ritz-Carlton, Fort Lauderdale - (20003763)
Company: Marriott International, Inc.
Location: Pembroke Pines
Posted on: March 14, 2020
Housekeeping Supervisor At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Fort Lauderdale, located at 1 N Fort Lauderdale
Beach Blvd, Fort Lauderdale, Florida, 33304 currently has the
following opportunity: Housekeeping Supervisor(20003763) : Assist
staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with
guest-related issues. Process all guest check-ins by confirming
reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks,
debit, or credit. Set up accurate accounts for each guest upon
check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with
reservations. Block rooms in the computer and identify designated
requirements and requests. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Coordinate with Housekeeping to
track readiness of rooms for check-in. Review shift logs/daily memo
books and document pertinent information in logbooks. Count bank at
the beginning and end of shift. Balance and drop receipts according
to Accounting specifications. Assist management in training,
motivating, and coaching employees; serve as a role model and first
point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information. Anticipate and address
guests'' service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. We invite you to learn more about this
position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - Boca Raton, Florida; Miami, Florida The Ritz-Carlton is
an equal opportunity employer committed to hiring a diverse
workforce and sustaining an inclusive culture. The Ritz-Carlton
does not discriminate on the basis of disability, veteran status or
any other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Pembroke Pines , Housekeeping Supervisor - The Ritz-Carlton, Fort Lauderdale - (20003763), Hospitality & Tourism , Pembroke Pines, Florida
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