Customer Service Support Intermediate need

Company: Complete Technical Services, Inc.
Location: Pembroke Pines
Posted on: May 5, 2022

Job Description:

Job Description Basic Qualifications --- High school diploma or GED --- Two years of office of clerical experience --- Possess a valid driver's license. Preferred Qualifications --- Proficiency in use of computer software included but not limited to Microsoft Word, Outlook, Excel --- Minimum typing speed of fifty (50) words per minute --- Reading comprehension and ability to follow instructions --- Must be able to use a telephone and communicate effectively --- Firm grasp of English language; Spanish is a plus Responsibilities: --- Answers telephones; receives and routes messages --- Handles customer account information as it relates to billing and usage inquiries --- Handles requests for re-reads of meters --- Maintains contact with field maintenance personnel via radio or telephone to relay information and dispatch maintenance requests, flow tests, meter reads, etc. --- Assists with opening and closing of accounts to ensure timely and accurate. --- Maintains miscellaneous tracking records and reporting to appropriate staff (reports such as Weekly Call-in / Walk-in). --- Performs some general office duties such as word processing and filing --- Assists with calculating customer bills and performing billing and collection activities such as printing bills, collecting deposits/receipts. --- Maintains Computerized Maintenance Management System (CMMS) work order entries. --- In the absence of the Lead, addresses Customer Service staff; for example, directing CS employee to answer incoming telephone calls, or assist with Spanish-speaking customer (if employee has this language skill). --- Be included in client mail distribution list and available to resolve e-mail requests if so asked by Customer Service manager or lead. --- Performs other related duties as required Company Description CTS-Complete Technical Services, Inc. is a full-service staffing agency specializing in placement services for engineering, design drafting, procurement, field construction and support personnel for the Refining, Petrochemical, LNG and Offshore industry.

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