Wingstop Shift Supervisors
Company: Wingstop - Pembroke Pines
Location: Pembroke Pines
Posted on: May 15, 2022
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Job Description:
Job DescriptionA Shift Leader has the overall responsibility of
supporting the General Manager in day to day operations of the
restaurant, and for directing the daily operations of a restaurant
in the General Manager's absence. The Shift Leader must convey the
Wingstop culture to his/her fellow crew members and be a creative
team player who is passionate about hard work, about having fun,
and demonstrating sincere dedication to the success of the brand.
Every Team Member is responsible for representing the culture and
mission of Wingstop to Serve the World Flavor!
People Management: Responsible for assisting the General Manager in
staffing the restaurant timely and efficiently with carefully
selected team. Ensure the restaurant environment is safe at all
times for both team members and guests; create the culture in the
restaurant through respect, recognition and reward. Must work well
with others and support the Wingstop Team. Must have a proven
ability to work well under pressure and at a fast pace. Must listen
well to team members and provide feedback. Must be willing to
assist all other positions when necessary.
Guest Experience: Must have an outgoing and positive attitude in
dealing with guests. Greet all guests in a timely manner (3-5
seconds at most). Ensure that each guest has a positive,
long-lasting impression of the Wingstop experience. Handle all
orders and inquiries in a friendly and professional manner. Ensure
that we provide a quality product to all guests with quick and
friendly service. Immediately notify the General Manager of all
guest issues or complaints. Resolve low level guest issues with
efficiency and a positive attitude.
Financial Management: Control cash, property, product and
equipment; builds sales, control labor and food costs.
Operations Management: Maintain operational standards and
requirements in the restaurant; identify and communicate
maintenance problems to the Facilities Department; maintain all
facilities to Wingstop's company standards; ensure communication is
passed across organization from the General Manager and District
Manager to every team member in the restaurant. Use Company
provided tools to coach, mentor and develop team members to ensure
a high performing restaurant team; leverage the support of the
Restaurant Support Center; ensure all risk management issues are in
compliance with company standards.
Restaurant Team Lead / Crew Lead / Shift Manager is generally
offered as full time or part time restaurant job.
Prior experience as shift lead, crew lead, supervisor, team lead,
restaurant manager, restaurant assistant manager very helpful to
your success at this job.Requirements/ResponsibilitiesEssential
Skills:* Guest service mentality; has a genuine desire to serve the
guests* Maintains a calm, tactful demeanor when dealing with
difficult situations* Manages multiple projects and timelines with
a sense of urgency and follow through* Well organized and detail
oriented* Ongoing learner; exhibits insatiable curiosity and an
interest in self improvement* Has an outgoing personality* Strong
work ethic* Other duties as assigned
Qualifications:* Minimum of 2 years of previous food service,
retail or restaurant supervisory experience* Strong written and
verbal communication skills* Initiative and assertiveness* Strong
interpersonal skills and conflict resolution skills* Strong
leadership skills and ability to manage, train, develop and
motivate a diverse crew that is highly engaged* Passionate about
hospitality and serving the guest* Ability/flexibility to work a
changing schedule including mornings, evenings, weekends and/or
holidays* Ability to problem solve* Ability to accept feedback and
willingness to improve* Ability to set goals, create action plans,
and implement those plans* Ability to measure performance,
subjectively and objectively* Cultivate attractive culture within
the restaurant* Ambassador and representative of the culture of the
brand and the mission to Serve the World Flavor
Restaurant Team Lead / Crew Lead / Shift Manager is generally
offered as full time or part time restaurant job.
Prior experience as shift lead, crew lead, supervisor, team lead,
restaurant manager, restaurant assistant manager very helpful to
your success at this job.Special InstructionsPlease do not send any
emails, resumes, or call. We are making it really easy to apply for
this position.
Simply submit a ZippyApp application package which may include the
Common Employment Application, Resume, and a Cover Letter. In your
Cover Letter, please write a short paragraph describing yourself
and why you would make a great addition to our team. ZippyApp is
the Common Employment Application for online and mobile that allows
you to apply for jobs with one click, and is being accepted at a
growing number of businesses each day.
Keywords: Wingstop - Pembroke Pines, Pembroke Pines , Wingstop Shift Supervisors, Hospitality & Tourism , Pembroke Pines, Florida
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