Shift Leader
Company: Grand Fitness
Location: Pembroke Pines
Posted on: March 10, 2023
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Job Description:
Description:Planet Fitness is looking for energetic, motivated
leaders!A Shift Leader supervises fellow coworkers while they work,
monitoring their performance, ensuring they comply with company and
safety policies and delegating tasks appropriately. Shift Leaders
are responsible for maintaining an organization's high performance,
quality and safety standards and guaranteeing satisfaction.A Shift
Leader performs leadership, management, and organization tasks to
ensure team members work efficiently and effectively during their
shift. Their duties and responsibilities include:Organizing shift
schedules for team membersMonitoring attendance, tardiness, and
time offAssigning duties to specific employees based on role and
skillsSupervising employees and assisting with tasks as
necessarySupervise performance and sharing feedback with both upper
management and team membersManaging employees requests and
conductTraining new and current team members on tasksHandling
customer issues and managing conflictsAdhering to company policies
and health, safety and employment standardsUpholding integrity and
security with member documents and sensitive information
alwaysManaging club cleanliness and maintenance to ensure all
aspects of the club are in like new conditions.Drive sales and
member experience metrics such as BCM%, EFT growth, upgrades to
memberships, saving cancels, avoid accounts going into RFC,
merchandise sales, use of trainers, social reviews, NPS surveys and
BER resultsRequirements:Most Shift Leader candidates have at least
a high school diploma or GED. Some candidates may have an associate
degree in business administration or management. Though not
required, a bachelor's degree in business or an industry-related
field may indicate candidates with more advanced industry
knowledge, relevant skills and practical training. Many candidates
could benefit from on-the-job training to better transition into
their roles.Shift Leaders typically must have experience working as
a team member in the industry or with our PF team. For internal
promotions, candidate must have at least 3 months of employment
with us zero performance counseling records for the past 6 months.
Shift Leaders need to be available to work at least 24 hours per
week with weekend availability.A Shift Leader uses a variety of
soft skills and technical abilities to manage teams of employees.
These skills and aptitudes often include:Excellent communication
and interpersonal skillsLeadership skills like decision-making,
motivation and goal-settingStrong problem-solving skillsExceptional
organization and time management abilitiesConflict resolution
skillsCustomer service skillsAbility to work as part of a team and
collaborate effectivelyIn-depth industry knowledgeUnderstanding of
relevant health and safety regulationsComfortable with workplace
technology like Billing, contracts, pos functions, reporting,
registers, scheduling and inventory managementBasic math
skillsPI207184540
Keywords: Grand Fitness, Pembroke Pines , Shift Leader, Hospitality & Tourism , Pembroke Pines, Florida
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