Salesforce Scrum Master

Company: HTC Global Services Inc
Location: Fort Myers
Posted on: May 23, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

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At HTC Global Services our employees have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Scrum Master

The Scrum Master will provide structured agile support to both the clients existing Salesforce team and, in the future, the Commercial Excellence project teams.

Responsibilities include:

Team Operations Support (Initial Phase) Facilitate day-to-day coordination of the clients Salesforce team's activities related to ongoing enhancements and platform maintenance.
Maintain and update team boards, tasks, and sprint artifacts in Jira or other project management tools.
Track progress, flag blockers, and support efficient task execution.


Agile Process Facilitation Assist in the implementation and reinforcement of agile practices (e.g., daily stand-ups, sprint planning, retrospectives).
Promote agile values and principles within the team to foster continuous improvement and collaboration.


Cross-Team Communication Act as a communication bridge between developers, admins, product owners, and business stakeholders.
Ensure clear and timely sharing of priorities, dependencies, and project statuses.


Issue and Risk Tracking Identify risks, impediments, and process bottlenecks.
Collaborate with team leads to remove blockers and escalate issues as necessary.


Metrics and Reporting Track team velocity, sprint burndown, and other KPIs to support performance monitoring.
Provide regular updates to leadership on sprint progress and outcomes.


Transition to Commercial Excellence (Future Phase) Support the ramp-up of Commercial Excellence project teams by applying agile discipline and coordination to new workstreams.
Serve as a dedicated Scrum Master for Commercial Excellence project, ensuring adherence to agile practices and alignment with program-level objectives.


Change Management Support Help the organization navigate agile transformation by coaching team members on agile roles, responsibilities, and mindsets.
Contribute to documentation and rollout of agile onboarding materials for new POD members.


Continuity and Scalability Provide consistent support across both current and future Salesforce initiatives to maintain organizational agility and delivery continuity.
Adapt agile ceremonies and frameworks as team structure and priorities evolve.



Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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Keywords: HTC Global Services Inc, Pembroke Pines , Salesforce Scrum Master, IT / Software / Systems , Fort Myers, Florida