Process Improvement Manager
Company: LSG Sky Chefs
Location: Hialeah
Posted on: March 4, 2026
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Job Description:
Job Title: Process Improvement Manager Job Location:
Miami-USA-33142 Work Location Type: On-Site About us LSG Sky Chefs
is one of the world’s largest airline catering and hospitality
providers, recognized globally for innovation, operational
excellence, and culinary craftsmanship. Named “Airline Caterer of
the Year in North America” for both 2023 and 2024 , we proudly
deliver exceptional dining and service experiences to airline
partners and their passengers across North and Latin America. Our
people are the driving force behind our success. Their passion,
expertise, and commitment to quality fuel our continuous
improvement and industry leadership. Role Purpose Statement The
Process Improvement Manager is responsible for ensuring strong
operational standards, robust process controls, and continuous
improvement initiatives across the Customer Service Center (CSC).
In close alignment with corporate and regional teams, this role
safeguards compliance with operational policies, enhances
production efficiency, and supports achievement of CSC budgetary
and performance goals. This individual will champion Lean
methodologies, drive the deployment of the LSG Sky Chefs Production
System, and foster a culture of continuous improvement throughout
the CSC. Main Accountabilities Lean Production & Continuous
Improvement Lead, implement, and sustain continuous improvement
activities across the CSC in partnership with site leadership.
Deploy and maintain the LSG Production System in alignment with
corporate and regional operational standards. Conduct training and
coaching on Lean principles, problem?solving tools, and process
improvement methodologies (e.g., Kaizen events). Support execution
of the Regional Operational Excellence Strategy and ensure
adherence to related guidelines and policies. Partner with CSC
management to help achieve key performance indicators (KPIs) and
business objectives. Establish continuous improvement goals with
leadership and track performance against operational benchmarks.
Analyze cost?reduction opportunities and own the delivery of
productivity and process?driven budget targets. Monitor and report
on KPIs related to quality, productivity, cost optimization, and
service performance. Facilitate best?practice sharing and cross?CSC
knowledge transfer throughout the region. Leadership & Training
Identify, mentor, and train departmental leaders and key employees
in Lean practices, problem?solving, and production system
methodologies. Serve as a change agent, promoting an environment of
operational excellence and continuous learning. Knowledge, Skills
and Experience Bachelor’s degree required, preferably in Industrial
Engineering, Process Engineering , or a related field; equivalent
experience considered. 5–7 years of experience in developing and
implementing process or production methodologies, with 3–5 years in
a manufacturing or automotive environment. Demonstrated ability to
lead workshops, facilitate improvement events, and drive
organizational change. Strong working knowledge of Lean concepts,
including Toyota Production System (TPS) methodologies. Proven
success in implementing Lean manufacturing initiatives and
redesigning processes for measurable improvement. Six Sigma
certification (Green Belt, Black Belt, or Lean Master) strongly
preferred. Experience with TQM and Change Management is a
plus.Excellent analytical, problem?solving, and decision?making
skills. Strong delegation and follow?up skills, with the ability to
hold teams accountable. Proficiency in Windows?based software and
data analysis tools. Exceptional communication skills, with the
ability to influence and collaborate at all organizational levels.
LSG Sky Chefs is an EEO and Affirmative Action Employer of
Women/Minorities/Veterans/Individuals with Disabilities.
Keywords: LSG Sky Chefs, Pembroke Pines , Process Improvement Manager, Manufacturing , Hialeah, Florida
