W Insider (Full-Time) - W Fort Lauderdale - (20004710)
Company: Marriott International, Inc.
Location: Pembroke Pines
Posted on: March 14, 2020
Here's To Your Journey with W Hotels Boldly coloring outside the
lines of luxury, W turns the traditional notion of the extravagant
hotel on its head. Our irreverent attitude and taste for excess
redefine revelry for the modern jet set. Our guests have a lust for
a life less ordinary that drives them to demand more, experience it
all, and hit repeat. We share our guests passions, providing
insider access to whats new and whats next. Moderation is not in
our vocabulary and we know that lust for life demands more, not
less. W guests soak it in and live each day with a mantra:
Detox.Retox.Repeat. If youre ready to create the energetic W scene
that is magnetic to everyday disruptors around the world, then we
invite you to explore a career with W Hotels. The W Fort
Lauderdale, located at 401 N Fort Lauderdale Beach Blvd, Ft.
Lauderdale, Florida, 33304 is currently hiring a W Insider
(Full-Time). Responsibilities include: Answer, record, and process
all guest calls, requests, questions, or concerns. Contact
appropriate individual or department to resolve guest call,
request, or problem. Follow up and ensure that any outstanding
requests are resolved. Advise guest of any messages received.
Verify and adjust billing. Operate telephone switchboard station.
Monitor busy or unanswered lines, check back with callers on hold
to update status, take messages. Activate and deactivate guest room
message lights Transfer guests with internet access issues to
internet service provider''s customer support line. Assist callers
with credit card, calling card, long distance, collect, overseas,
and person to person calls. Log guest requests, incidents,
adjustments and comment cards into computer to allow for proper
tracking and documentation. Supply guests with directions and
property information. Assist management in training, scheduling,
evaluating, motivating and coaching employees; serve as a
department role model. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company
standards; anticipate and address guests'' service needs; assist
individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information
using computers/ POS systems. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Pembroke Pines , W Insider (Full-Time) - W Fort Lauderdale - (20004710), Other , Pembroke Pines, Florida
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