Guest Experience Specialist - The Ritz-Carlton, Fort Lauderdale - (20201262)

Company: Marriott International, Inc.
Location: Pembroke Pines
Posted on: January 14, 2021

Job Description:

Guest Experience Specialist At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton, Fort Lauderdale, located at 1 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL, 33304 currently has the following opportunity: Guest Experience Specialist(20201262) : Welcome to our family We welcome you to be a member of our global, diverse Marriott family. Whether traveling across the city or around the globe we realize the importance of making each guest feel as welcome and secure as possible. Your protective nature and attention to details will play an important role in our success. Here, your work is appreciated as much as your individuality and you will be supported in all of your efforts. The impact youll make Your watchful eye and protective instinct goes far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety provides the guest the same sense of security as they feel in their own home. What youll do Patrol all areas of the property and assist guests with room access Monitor security feeds and conduct daily physical hazard inspections Respond to accidents and assist guests/employees during emergency situations Defuse guest disturbances and escort individuals from the property if necessary Conduct investigations, gather evidence, and facilitate interviews with relevant parties Complete required shift reports and maintain confidentiality of all loss prevention documents Perks you deserve Well support you in and out of the workplace by offering: Team-spirited coworkers Learning and development opportunities Encouraging management Wellbeing programs Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What were looking for Strong communication skills A history of thriving in stressful situations A team-first attitude A gift for paying attention to the smallest details Exercise good judgment and maintain a professional demeanor This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and assist with moving objects weighing in excess of 75 pounds. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors. Youre welcomed here Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know youre important to us. Youll make an impact in your role, and for that, youll be appreciated and valued. We invite you to learn more about this position and apply at:https://jobs.marriott.com/marriott/jobs/20201262?%3Flang=en-us/ Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook. www.facebook.com/marriottjobsandcareers http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality. Additional Location - Boca Raton, Florida; Miami, Florida MIRJ The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Pembroke Pines , Guest Experience Specialist - The Ritz-Carlton, Fort Lauderdale - (20201262), Other , Pembroke Pines, Florida