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Head of Claims

Company: Generali Global Assistance North America
Location: Pembroke Pines
Posted on: February 23, 2021

Job Description:

Job Summary:The Head of Claims US will work as a member of the Leadership team within Operations to manage the Claims departments across all US locations for Generali Global Assistance. This person will have oversight of all Liability, Travel Insurance, Federal Employee Program (FEP), Medical Cost Containment and Travel Assistance claims. Successful candidates must have prior experience leading and developing multi-faceted teams on a strategic and day-to-day level as well as the ability to manage relationships with key clients. This role requires a good amount of presentation to clients and analysis of claims data.Principal Duties and Responsibilities:* Effectively manage the full claims process across all Generali Global Assistance entities* Enhance client relationships through proactive interactions, reporting, required meetings* Familiar with laws in the jurisdictions that policies are sold, ability to manage DOI and other types of inquiries* Coach, mentor and develop existing management staff* Promote automation and simplified practices where possible* Identify and develop departmental talent to align with succession planning initiatives* Manage P&L associated with Claims department* Establish and maintain partnerships cross-departmentally within the Organization* Oversight of workforce planning and forecasting through collaboration with Customer Service Department* Champion change management and offer support for implementations and processes* Propel LEAN implementation and continuous improvement practices* Responsible for successful fulfillment of Service Level Agreement (SLA) requirements* Partner with Commercial teams to ensure client satisfaction sustainability* Develop best practices and efficiencies in relation to claims process* Develop long term plans for claims organizations across all entities* Establish and monitor benchmarks and KPI's for departmental performance* Management assignment of resources to ensure client needs are being metRequired / Desired Knowledge, Experiences and Skills:* 10+ years senior claims management experience with at least 5+ years direct liability experience* Significant experience managing a diverse team across multiple locations* Proven track record of mentorship and development of a team* Experience with LEAN methodology and implementing lean programs* Exceptional organizational and communication skills* Ability to successfully manage multiple projects / tasks at once through concise prioritization and strategic, proactive approach* Ability to work strategically across multiple functions and locations* Knowledge of new technologies to support claims and operational function* Demonstrated ability in the use of metrics to drive and sustain continuous improvement, efficiency and lean practices* Ability to travel up to 25%Education/Certifications:* Bachelor's Degree* H&A license* P&C license* Adjuster's LicensePhysical Working Environment:While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.Generali Global Assistance is an Equal Opportunity Employer M/F/Disability/VeteranPowered by JazzHRav3Flyg6Oy

Keywords: Generali Global Assistance North America, Pembroke Pines , Head of Claims, Other , Pembroke Pines, Florida

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