Operations Support Specialist

Company: Generali Global Assistance North America
Location: Pembroke Pines
Posted on: February 24, 2021

Job Description:

Job Summary:This role is responsible to identify and improve the outcomes of operational processes to improve efficiencies, reduce cost and increase customer satisfaction. Will serve as a key resource for information, problem solving, reporting and communication in all areas pertaining to organizational and operational improvements in compliance with company policies and government regulations. This position reports to the Director of Operational Strategy - North America.Principal Duties and Responsibilities:Process/Continuous Improvement* Conduct root cause analysis to determine metrics, troubleshoot manufacturing/ business issues and create process documentation* Carry out advanced project/program reporting and analysis for process mapping, develop budgets and cost analysis to determine project/program feasibility* Facilitate continuous improvement with managers and act as an internal consultant, developing short- and long-term strategies for the organization. Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies* Monitor progress to check if changes yield desirable results. Incorporates continuous improvement and establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management* Coordinate workshops and conducts team trainings, openly sharing guidance and technical expertise and ensuring that learning resources are widely available* Evaluate bottlenecks, develop plans to resolve issues, set and monitor performance goals and streamline operations by introducing state-of-the-art continuous improvement methodologies* Develop and conduct audits, maturity assessments, program evaluations and reviews to drive results to ensure change is permanent & delivering cost/capacity savings to the businessIntegration and Standardization* Ensure existing processes maintain a high level of performance while continuously reviewing and refining those processes to make additional improvements* Maintain, compile, analyze, and report metrics of improvement projects* Collect and analyze information to recommend performance improvement areas* Provide sustainment support for completed North American Lean Transformation waves across allsites, including the completion of 100-day maturity assessments for all departments* Assist with multi-organizational integration across North America, identifying common processes throughout organizations to ensure standardization of operational procedures and where gapsexist, work with leadership to reduce variability of non-standardized processes* Support the One Organizational model in North America by assisting with cross training of staff across all North American EntitiesRequired / Desired Knowledge, Experiences and Skills:* Minimum two year of progressive experience in an Operations department or working on Efficiency Projects* Experience in Project/Program Management preferred* Experience in the Insurance Industry preferred* Understanding of Lean and process improvement principles (i.e. Lean Six Sigma or Agile)* Advanced to expert level experience using Microsoft Office Suite (Excel, Access, PowerPoint, Word, Outlook, SharePoint) required* Developing reports & statistical data with PowerBI & SharePoint* Understanding of automation technology solutions* Strong analytical/problem-solving skills and results oriented* Excellent verbal and written communication skills* Ability to work independently with supervision while performing a variety of complex and non-routine tasks* Ability to multi-task* Attention to detail and accuracy of data* Interface effectively in a fast paced, dynamic environment with all levels of the organization* Demonstrate judgment, tact and diplomacy in dealing with internal customers* Possess initiative, enthusiasm, intellectual curiosity, and ability to perform as a team player* Must possess a strong work ethic Education/Certifications:* High School Diploma or Equivalent (GED) required* Bachelor Degree in Business Administration or similar preferredPhysical Working Environment:While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.Generali Global Assistance is an Equal Opportunity Employer M/F/Disability/VeteranPowered by JazzHRJrtmINU9tX

Keywords: Generali Global Assistance North America, Pembroke Pines , Operations Support Specialist, Other , Pembroke Pines, Florida