At Your Service Center Associate

Company: Macy---s
Location: Pembroke Pines
Posted on: April 27, 2021

Job Description:

*About:* Macy---s is proudly America---s Department Store. There---s a reason we---ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy---s is also known for giving back to our communities. The magic of Macy---s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy---s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy---s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy---s. Macy---s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy---s is the ---Academy--- for retail careers. A *store colleague* position (whether it---s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy---s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy---s. -- *Job Overview:* The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. -- Macy---s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy---s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.-- Details on Macy's schedule options are available during the interview process. *Essential Functions:* * Proactive in assisting customers who are using devices to shop and compare, whether Macy---s devices or their own. * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the # 1 priority. * Acknowledge Customers in a friendly and helpful manner upon Customer---s entry into the area. * Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup * Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy---s tablet app. * Proactive in assisting customers who are using devices to shop and compare, whether Macy---s devices or their own. * Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free. * Demonstrate knowledge of store products and services to drive sales and minimize returns. * Sell gift cards and work to resolve customers--- Macy---s card issues, as needed. * Follow store---s audit policies and procedures. * Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures. *Qualifications and Competencies:* * High School Diploma or equivalent required * 1-2 years related experience * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. * Resourceful and able to adapt quickly to changing priorities-- * Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays *Physical Requirements:* * Position requires prolonged periods of standing/walking around store or department * May involve reaching, crouching, kneeling, stooping and color vision * Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions * Frequently lift/move up to 25lbs *--* *This job description is not all-inclusive, and Macy---s Inc. reserves the right to amend this job description at any time.-- Macy---s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.-- Candidates for positions in San Francisco ONLY can review their rights and the Company---s obligations under *[SFPC Art. 49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf)* here.-- Candidates for positions in Los Angeles ONLY can review their rights and the Company---s obligations under *[LA MC Ch. XVIII Art. 9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf)* here.-- Candidates for positions in Philadelphia ONLY can review their rights and the Company---s obligations under *[PC Ch. 9-3500](https://www.macysjobs.com/media/1206/btb-poster-final_3-9-16.pdf)* here.* *--* STORES00

Keywords: Macy---s, Pembroke Pines , At Your Service Center Associate, Other , Pembroke Pines, Florida