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Clinical Advisor

Company: DeVry Education Group
Location: Pembroke Pines
Posted on: May 3, 2021

Job Description:

American Uniiversity of the Caribbean (AUC)/Adtalem Medical is seeking a Clinical Advisor to join their team. The Clinical Advisor is an excellent communicator who is responsible for placing medical clinical students (Clinical years 3 and 4) into track core programs and elective clinical clerkships at AOA or ACGME approved clinical training sites, that meet the Universitys requirements and comply with state and federal regulations for licensure and residency. He/she will ensure that students are scheduled to meet graduation requirements and continuously provide excellent customer service while working to overcome student issues to promote student success. + Provides valuable customer service to medical students in their clinical semesters via telephone and emails (Outlook and salesforce) as a means of student communication. + Works with students to schedule track programs and elective rotations to ensure that they fulfill the schools graduation requirements.. + Provides face to face or telephone advisement to students, as well as participate in medical science campus visits . + Provides advising to students on how they can best develop outcomes frequently used in medical residency applications as a measure of a candidates likelihood to succeed. + Uses the SCT Banner system to schedule students for clinical rotations, process updates, and perform general data entry on all systems with relation to clinical clerkship requirements. + Maintains a database of medical rotations and clerkship inventory. + Develops and keeps current a cross-reference database of affiliated and non-affiliated hospitals and works with the Supervisor and Senior Advisor of the office of clinical student services to update the resources on the Universitys website.- Subject matter resource on licensure and residency requirements for the purpose of quality advisement. + Provides adequate phone coverage throughout the day in collaboration with peers and Senior Clinical Advisor(s). + Meets established response time metrics and quality standards for written communication with students via Outlook and Salesforce. + Meets established response time metrics and quality standards for phone service levels. + Serves as a student advocate when assisting with the resolution of student problems. + Participates in the effective access and use of key reports and system tools. + Gives feedback on emerging student needs and helps develop innovative solutions to meet them, solving unique and complex problems with broad impact to student satisfaction. + Responds to various inquiries regarding state and federal regulatory issues which will impact a students ability to practice medicine following graduation. + Documents appropriate procedures, instructions, and rules to share knowledge and create standards. + Takes professional development courses and keeps up to date with industry literature and other learning material. + Completes other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + A Bachelors degree is required; relevant experience in either medical education or a heavy volume customer service field may be substituted for the Bachelors degree requirement. + 1-2 years prior experience in education or a field related to counseling or customer service preferred. + Solid computer skills with Microsoft Office Suite, Internet applications, database software, SalesForce and SCT Banner highly desirable. + Familiarity with NBME, ECFMG/USMLE guidelines and other pertinent policies and procedures necessary for licensure of international medical graduates (IMGs) desirable. + Writes and speaks professionally; presents information in a way that is understandable and clear to students, administrators, peers, and stakeholders. + Demonstrated ability to work independently and as part of a team. + Excellent negotiation and decision making skill. + Develops and adheres to timelines; ability to organize and prioritize. + Demonstrates a professional image reflected in behavior, maturity, and integrity. + Ability and willingness to learn quickly. Must be service oriented. + Exhibits credibility and has the ability to persuade and convince others. + A team player, respectful of others and capable of working well with a wide variety of associates. We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace. American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. We believe that todays complex healthcare landscape requires a different type of doctor, one who is globally minded and capable of working as part of a cohesive team to deliver empathetic, extraordinary care to diverse patient populations. AUC employs a U.S. model curriculum with two years of medical sciences taught at our St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and the United Kingdom. AUC is proud to have more than 7,000 alumni eligible for licensure in all 50 states and practicing medicine as chief residents, department chairs, program directors, researchers, entrepreneurs, and community advocates. AUCs mission is to train tomorrows physicians whose service to their communities and patients is enhanced by international learning experiences, a diverse learning community, and an emphasis on social accountability and engagement. Learn more about AUC, part of Adtalem Global Education, at Commitment to Diversity and Inclusion We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We dont just welcome differences, we celebrate them. #WeAreAdtalem To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page. Req Number: 2021-117520 Institution: American University of the Caribbean (AUC) Department: Student Services FLSA U.S./Global Status: U.S. - Non-Exempt External Company URL:

Keywords: DeVry Education Group, Pembroke Pines , Clinical Advisor, Other , Pembroke Pines, Florida

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