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Remote Injury Specialist Claims Adjuster

Company: Elephant Insurance
Location: Pembroke Pines
Posted on: June 5, 2021

Job Description:

About Elephant: 

Elephant is a wholly owned subsidiary of Admiral Group, PLC, which is the largest auto insurer in the UK with subsidiaries in France, Italy, Spain, and the United States. Admiral’s phenomenal success is driven by their strongly people-focused culture, which Elephant is proud to take part in. 

We believe that people who like what they do, do it better. We pride ourselves on a relaxed and friendly company culture that has earned us the honor of being named one of the best places to work in Richmond! As our company grows, we encourage an environment of individual contribution, long-term commitment, and profitable growth.


  • Competitive medical, dental, vision and life insurance at little cost to employees
  • Stock grants and stock dividends for all employees, up to $5,000 per year
  • Competitive 401k Package
  • 22 days of Paid Time Off each year
  • Parental Leave Policy for new parents

About Our Work from Home Florida Injury Specialist Claims Adjuster Position:

Elephant Insurance is looking for an associate with extensive Florida personal auto injury claims knowledge. This adjuster will assist in handling all our Florida losses as well as help handle claims from our other states.  This role will act as the Florida claims subject matter expert for the department by assisting with training, regulatory guidelines, and department development. This adjuster will be expected to maintain a normal claims work case load in addition to being the Florida claims subject matter expert.

Job Responsibilities:

  • Take recorded statements from policyholders, claimants, agents, witnesses, police officers, passengers and other parties as needed.
  • Understand and apply differences in claims handling based on the venue.
  • Complete investigative research to verify coverage and resolve complex coverage issues.
  • Make recommendations on claims with potential grounds for coverage denial.
  • Interpret policy and State laws in order to make accurate liability and coverage decisions.
  • Communicate decisions regarding coverage, liability, and damages to customers.
  • Take appropriate action for the repair option selected by the customer.
  • Ensure that all damages are consistent with the report of the accident.
  • Evaluate, negotiate, and settle third-party injury claims with both attorney represented and unrepresented claimants.
  • Work with defense counsel to handle litigated cases as needed.
  • Handle first-party injury claims.
  • Attend mediations or arbitrations where required.
  • Evaluate claims for subrogation potential.
  • Ability to work independently with minimal supervision.
  • Assist trainers in researching and creating training materials to be distributed to the rest of the department.

Work from Home Requirements:

  • Existing internet access at home.
  • Separate dedicated workspace, preferably with a door to avoid distractions.
  • If necessary, you will be responsible for arranging childcare services to ensure your working environment is undisturbed, allowing for complete focused attention to detail during working hours.

Preferred Qualifications:

  • College Degree
  • Ability to build rapport quickly
  • 7+ years of Florida personal auto claims handling experience
  • Applicable Insurance Designation
  • Demonstrated problem-solving skills
  • Excellent verbal and written communication skills
  • Able to multi-task, prioritize and organize with limited supervision
  • Able to manage conflict and communicate difficult messages
  • Excellent attention to detail, time management, and organizational skills
  • 2+ years of Florida personal auto claims litigation handling experience

Keywords: Elephant Insurance, Pembroke Pines , Remote Injury Specialist Claims Adjuster, Other , Pembroke Pines, Florida

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