Supervision of all employees assigned to the Security
department, with full responsibility for performance management of
said staff. Manage and oversee all assigned areas in order to
maintain a safe environment for all employees, vendors, and
personnel. Support all areas in their security needs and be an
integral part of the facility needs. Establish working
relationships with local police and fire departments, as well as,
with facility reports and others. Demonstrates and abides by Andy
Frain Services Core Values and the operating principles set forth,
while maintaining 100% compliance w/all staff training. Observes
and reports activities and incidents providing for the security and
safety of client property and personnel. Supervisors must possess
and maintain a professional image and must demonstrate strong
* The functions listed describe the business purpose of this
job. Specific duties or tasks may vary and be documented
separately. The employee might not be required to perform all
functions listed. Additional duties may be assigned, and functions
may be modified, according to business necessity. * Employees are
held accountable for successful job performance. Job performance
standards may be documented separately, and may include functions,
objectives, duties or tasks not specifically listed herein. * In
performing functions, duties or tasks, employees are required to
know and follow safe work practices, and to be aware of company
policies and procedures related to job safety, including safety
rules and regulations. Employees are required to notify superiors
upon becoming aware of unsafe working conditions. * All functions,
duties or tasks are to be carried out in an honest, ethical and
professional manner, and to be performed in conformance with
applicable company policies and procedures. In the event of
uncertainty or lack of knowledge of company policies and
procedures, employees are required to request clarification or
explanations from superiors or authorized company
1. Performs the duties of a Security Officer in accord with post
orders and company policy.
2. The delivery of quality service and positive interaction with
our customers is critical to the completion of all the tasks within
this job description. The ability to greet all visitors, vendors,
and employees; while continuously maintaining the standards of
excellence in presentation and professionalism. This is also a
requirement of your staff.
3. Provide lead direction at assigned client site(s); to enforce
security/safety programs and ensure that post orders are followed,
that established rounds are completed, and that adequate reports
and logs are filed daily and weekly.
4. Develop and implement security procedures and compliance with
facility policies and procedures and applicable stated and federal
laws. Maintain a working knowledge of all emergency policies,
procedures and regulations; respond immediately to emergency alarms
or calls for help, determine course of action, notify appropriate
authorities and assist as needed.
5. Knowledge of life safety systems, fire panels, CCTV system
computers, the Micro-Lite System. Staff is to ensure the continuous
and safe operation of all elevators and access doors is critical.
Maintain contact with authorized personnel/contractors who are
responsible for maintenance and upkeep of said devices.
6. Equipment operation will include use of portable radios,
telephones, copy and fax machines, computers and tools. This
includes making daily inspection of all vehicles assigned to job
site and noting any damages so that repairs can be handled
immediately thus maximizing use of the units at all times.
7. May counsel and discipline personnel as appropriate; seeks
advice from company management or designated representatives as
appropriate; meets personally with employees and documents
counseling and disciplinary actions.
8. Assists in the training of Security Officers and Shift Lead
Officers, and review of post orders ensuring that Guards have
competent knowledge of assignments.
9. Communicate with Operations manager daily and weekly
regarding account performance and Security Guard performance.
Communicate daily and weekly regarding security and safety
issues/changes that need to be implemented.
10. Assists in the submission of payroll and personnel
information to the company as designated.
11. In conjunction with company management or designated company
representatives acts to ensure adequate security coverage of all
12. Inspects posts as scheduled and meets with Staff to outline
tasks and responsibilities. Ensure that Staff sign in and out for
their scheduled shifts accurately for every shift.
13. Meets with client representatives as scheduled or as needed
to provide assurance that all security requirements are being met
and to provide quality customer service.
14. Carry out other duties as assigned by Director of Security
and Operations Manager.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive
preference, depending upon the nature of the position.
* High School Diploma and/or equivalent; Associates Degree. *
Bachelor's degree in related field or equivalent combination of
education and experience. * Minimum 2 years prior experience in
loss prevention, life safety, CCTV systems and access computer
system. * One year (1yrs) of which must be in the capacity of a
supervisory position within the Security Industry. * State Guard
License is required. * CPR and First Aid Certification a plus.
Competencies (as demonstrated through experience, training,
* Must be able to meet and continue to meet any applicable
state, county and municipal licensing requirements for Security
Officers. * Must be able to meet and continue to meet requirements
for specific skills, certifications or authorizations specified for
the assigned site. * Knowledge of security operations and
procedures. * Knowledge of supervisory practices and procedures. *
Ability to provide positive direction and motivate performance. *
Understanding of a variety of security and safety devices and
controls. * Ability to learn quickly and carry out instructions
furnished in written, oral, or diagrammatic form. * Ability to
track and maintain schedule assignments. * Ability to be an
effective team member. * Ability to maintain professional composure
when dealing with unusual circumstances. * Courteous telephone
manner. * Ability to adapt to various sites and changes in post
procedures. * Ability to adapt to changes in the external
environment and organization. * Ability to write routine
correspondence, including logs and reports. * Good organizational
skills. * Strong customer service and results orientation. * Strong
interpersonal skills, with the ability to interact effectively with
clients, at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical
and mental capacity to perform effectively all essential functions.
In addition to other demands, the demands of the job include:
* Maintaining composure in dealing with authorities, executives,
clients, staff and the public, occasionally under conditions of
urgency and in pressure situations. * May be exposed to stressful
situations, such as challenging individuals who are in or
approaching an unauthorized area. * Must undergo and meet company
standards for background and reference checks, controlled substance
testing, and behavioral selection survey, in addition to any
mandatory licensing requirements and site-specific requirements. *
Directing staff in a positive manner. * May be required to work
overtime without advance notice. * Required ability to handle
multiple tasks concurrently. * Keyboarding, basic computer usage
and operating controls. * Seeing, hearing, speaking, and writing
clearly in order to communicate with employees and clients, observe
and report incidents, and direct others. * Frequent sitting,
standing and walking, which may be required for long periods of
time, and may involve climbing stairs and walking up inclines and
on uneven terrain. * Occasional reaching with hands and arms,
stooping, kneeling, crouching and crawling. * Frequent lifting
and/or moving up to 10 pounds, occasional lifting and/or moving up
to 25 pounds, and additional lifting and/or moving ability as might
be required for the assigned site. * Close vision, distance vision,
and ability to adjust focus. * May be required to use vehicle for
the performance of duties. * On occasion may be required to perform
stressful and physical activity. * Normal vision or corrected by
use of glasses and/or contacts for normal reading and viewing
abilities. * Depending upon assignment may be exposed to inclement
weather or be required to work in environments or under conditions
that require the use of protective gear and devices and/or
awareness of personal safety and safety of others. * May be exposed
to or required to handle sensitive and confidential
This description portrays in general terms the type and level(s)
of work performed and is not intended to be all-inclusive, nor the
specific duties of any one incumbent. Andy Frain Services reserves
the right to modify, supplement, delete or augment the duties and
responsibilities specified in the position description, in the
Company's sole and absolute discretion. Duties other than those
expressly specified may be assigned from time to time.