Lead, Systems Engineer
Company: ChenMed
Location: Pembroke Pines
Posted on: May 7, 2022
Job Description:
We're unique. - You should be, too. We're changing lives every
day. - For both our patients and our team members. Are you
innovative and entrepreneurial minded? Is your work ethic and
ambition off the charts? - Do you inspire others with your kindness
and joy? We're different than most primary care providers. We're
rapidly expanding and we need great people to join our team. The
Lead, Systems Engineer is responsible for designing, developing and
integrating enterprise technology systems at every stage of their
lifecycle. The incumbent in this role, as the Lead level member of
the IT Systems Engineering team, is accountable for assigned
systems and processes critical to the successful operation of
enterprise IT, as well as assisting management with ensuring team
goals and objectives are achieved. ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:
- Manages and monitors all infrastructure and system
installations, including configurations, testing and
maintenance.
- Creates and manages Infrastructure as Code (IaC) capabilities
for internally developed applications.
- Maintains, provisions and troubleshoots systems hardware
platforms (servers, NAS devices, SANs, etc.) ensuring the highest
levels of systems and infrastructure availability.
- Crafts custom scripts to increase automation and reduce
required human interaction.
- Conducts high-level root-cause analysis for service
interruption and establishes preventive measures.
- Develops infrastructure to incorporate latest technology best
practices and improve operational performance.
- Maintains security, backup and redundancy strategies.
- Monitors and tests application performance for potential
bottlenecks, identifies possible solutions and works with
developers to implement those fixes.
- Participates in the design of information and operational
support systems.
- Liaises with vendors and other IT personnel for problem
resolution.
- Serves as an experienced mentor to provide guidance on company
processes including Design Controls, Risk Management, Labeling and
other Regulatory requirements.
- Documents work performed and communicates with stakeholders via
email and the service management platform.
- Creates and maintains standard operating procedures and
knowledge bases.
- Participates in the IT Engineering on-call support
rotation.
- Performs other duties as assigned and modified at manager's
discretion. KNOWLEDGE, SKILLS AND ABILITIES:
- High business acumen and acuity
- Expert Cloud experience, preferably in AWS
- Expert scripting skills (e.g., shell scripts, Perl, Ruby,
Python)
- Expert networking as it pertains to systems integration
knowledge (OSI network layers, TCP/IP)
- Expert experience in the administration and performance tuning
of application stacks
- Expert understanding of either Windows or Linux Operating
Systems
- Expert understanding of servicing computer hardware, both
client and server
- Expert understanding of networking as it pertains to systems
integration, computer and storage interaction and setup
- Expert understanding of client/server and web applications
- Expert understanding of scripting and automation
- Expert understanding of DevOps practices
- Ability and willingness to quickly adjust priorities as
business needs shift
- High level of conceptualization, analytical, logic, and
reasoning skills
- Ability to ensure that a remarkable level of customer service
is provided at all times
- Expertise in Microsoft Office Suite products including Word,
Excel, PowerPoint and Outlook, plus a variety of other
word-processing, spreadsheet, database, e-mail and presentation
software
- Ability and willingness to travel locally, regionally and
nationwide up to 10% of the time
- Spoken and written fluency in English
- This job requires use and exercise of independent judgment
We're ChenMed and we're transforming healthcare for seniors and
changing America's healthcare for the better. - Family-owned and
physician-led, our unique approach allows us to improve the health
and well-being of the populations we serve. We're growing rapidly
as we seek to rescue more and more seniors from inadequate health
care. - ChenMed is changing lives for the people we serve and the
people we hire. - With great compensation, comprehensive benefits,
career development and advancement opportunities and so much more,
our employees enjoy great work-life balance and opportunities to
grow. - Join our team who make a difference in people's lives every
single day.EDUCATION AND EXPERIENCE CRITERIA:
- BA/BS degree in Computer Science, Engineering or a closely
related IT fields OR additional experience above the minimum will
be considered in lieu of the required education on a year-for-year
basis required
- A minimum of 7 years' experience providing technical support in
a corporate environment, working within a dedicated, multi-tier
technical team required
- A minimum of 4 years' experience managing and monitoring
systems in an enterprise environment required
- At least 1 professional level certification (AWS Solutions
Architect, MCSE, etc.) or higher preferred
- Experience using a service desk platform (ITSM or trouble
ticket system)
Keywords: ChenMed, Pembroke Pines , Lead, Systems Engineer, Other , Pembroke Pines, Florida
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