Front Desk
Company: South Florida ENT Associates
Location: Pembroke Pines
Posted on: May 12, 2022
Job Description:
Job Description Job Summary/Objective:Registers patients, makes
new patient charts, answers the telephone, prepares the office for
the day and schedules patient appointments.Essential Job
Functions:
- "Opens" the office each day, according to protocol.
- Answers the telephone pleasantly, and by the third ring as
often as possible; routes call or takes message
- Schedules patient appointments:
- Explains what information the patient should bring
- Provides a range of potential charges for the visit; and the
patient's financial obligation, depending on insurance type
- Provides patient several scheduling options
- Stays within the physician-approved scheduling guidelines
- Pre-registers new patients over the telephone before they
arrive for their appointment—at least 90% of the time
- Makes "reminder" phone calls one day before designated patient
appointments
- Runs the daily schedules one day ahead—making a copy for each
physician, the nurse's station, and the front desk.
- Greets patients as they arrive for scheduled appointments
- Creates a new chart for the patient encounter
- Provides new patients appropriate paperwork for required
signatures
- Verifies demographic and insurance information for new and
established patients, according to protocol—with an accuracy rate
of 100%
- Explains financial and collection policies to new
patients—provides written guidelines to each patient
- Checks eligibility list for capitated patients; if name is not
listed, calls plan to verify eligibility; reschedules patient if
necessary
- Refers to the Managed Care Manual daily with regard to patient
insurance coverage rules—maintains solid knowledge about all
managed care plans
- Ensures all patient paperwork is complete before patient is
seen—puts the chart up for the clinical staff.
- Sorts incoming reports and directs to appropriate
physician.
- Facilitates any physician requests throughout the day
- Informs patients in the reception area when the physicians are
running behind—offers to reschedule patients
- Assists Cashier with patient payment at the time of service,
posting of charges and payments, and scheduling follow up
appointments, as needed
- Maintains patient confidentiality
- Prepares outgoing mail, and sorts and distributes incoming
mail.
- Composes, types and edits correspondence, reports, memoranda
and other material.
- Distributes materials and maintains office supply
inventory.
- Screens visitors and responds to routine requests for
information
- Keeps the patient reception area neat and clean at all times
throughout the day
- Attends all regular staff meetings
- Performs all other tasks and projects assigned by the Team
Leader/Supervisor or Practice ManagerRequired Education and
Experience
- High School graduate or equivalentAAP/EEO Statement In order to
provide equal employment and advancement opportunities to all
individuals, employment decisions at SFENTA will be based on
qualifications and job related abilities. SFENTA does not
discriminate in employment opportunities or practices on the basis
of race, color, religion, sex, national origin, age, disability,
ancestry, sexual orientation, marital status, gender identity or
any other characteristic protected by law. SFENTA will make
reasonable accommodations for qualified individuals with known
disabilities unless doing so would result in undue
hardship.#IDsofla
Keywords: South Florida ENT Associates, Pembroke Pines , Front Desk, Other , Pembroke Pines, Florida
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