Company: Mayersohn Law Group, P.A.
Location: Pembroke Pines
Posted on: May 13, 2022
We are a fast-growing, small law firm hiring a--Legal Intake
Specialist--in Fort Lauderdale. Below is more information about the
requirements, qualifications and job description associated with
the Legal Intake superhero job opening.
When our prospective clients call us for help, they're often going
through an emotionally difficult period. We are looking for an
up-and-coming superhero to continue to grow our intake
Our Intake Specialist provides our potential clients the ultimate
customer service experience. This important position involves
complete administrative duties related to client intake and
retention. It requires the right combination of telephone skills,
empathy, and ability to investigate the root of their problems. No
prior legal experience is necessarily required (but it's a
Additionally, if you have previous legal experience and are looking
for your next step in your career, this position is perfect for
You must be an optimistic, positive person. Our office does not do
well with toxic people or negative attitudes or whiners,
complainers, gossipers, martyrs, or victims.
We prefer people who are not afraid of computers or learning new
things that will make their jobs easier. You must be able to handle
working with several different databases of information. If you
aren't 100% confident managing data and people, you are not the
right person for this job. You must be competent and proficient in
the use of Word, Outlook, Adobe, and Facebook, at a minimum. If you
are familiar with legal case management software, that is a plus.
(We currently use Clio Grow).
We are fully invested in policies and procedures and systems. We
believe in a team approach, where you can ask for help when you
need it without fear of being judged. But, at times, you will also
need to know how to figure things out on your own and be able to
creatively solve problems and come up with solutions. You must be
able to think on your feet and make smart decisions. If you can't
think on your feet, please do not apply.
--Other requirements include the following:
--- Convey confidence on the phone
--- Set the tone and the pace of the client phone call
--- Show empathy to clients and puts them at ease during their
--- Treat a call at 4:30 p.m. on Friday with the same care and
compassion as one on Monday morning
--- Demonstrates exceptional communication skills
--- Proficient in Microsoft Office
--- Ability to think on your feet and change gears quickly
--- Inbound sales experience is a plus
--- Go-getter with a strong work ethic
--- Legal experience a plusTo put it simply, we want you to do good
work and rally around our clients to help solve their legal
problems. We want people who want to make a positive difference in
our little piece of the world.Think you have what it takes to be
our next Legal Intake Specialist? We provide training, and for the
right person, this will be a highly rewarding position. If this
sounds like a good fit for you, you will need to complete a
two-step process in order to be considered. If both steps are not
completed, you will not get a response from our hiring team.
Depending on the application platform you are using, you might not
be able to complete the second step in which case we will have you
complete it if we schedule an interview with you.HOW TO APPLY:To
apply for the position at our FirmApply Online. If you are able, in
the subject line, type your last name in all caps followed by one
adjective that describes you.--In the body of the application if
you can add a comment or cover letter, please answer the following
questions: Why do you want to do customer service in a law firm?
You should be detailed in your response, but don't go over two
paragraphs. You should also tell us in another paragraph what you
are looking for in a job and why you think you would be a good fit
for this firm. In the last paragraph of your cover letter, tell us
what you liked about our ad and what you did not like about our ad.
You can be honest, we will not hold it against you.--Thank you for
taking the time to read this entire ad, if you decide to apply and
follow instructions, we look forward to meeting you.Firm has
benefits: health insurance, 401K, cash balance plan, and the intake
specialist will be reviewed for bonuses.
Most importantly, you need to have compassion when dealing with our
clients. As an ambassador to the world for our firm, you will be
one of the first people our clients speak with. Your ability to
listen to what you are being told and ask follow-up questions is
very important. If you cannot listen, understand, evaluate, and
interview someone, this is not the job for you.
Manage attorney schedules, including prospective client
consultations, to foster caseload growth
Take charge of various office tasks such as email correspondence,
document management, data organization, and research to make sure
our firm is running at peak efficiency
Work with marketing to collaborate on outbound sales tactics and
partnerships with other law firms in order to help bring in new
Screen incoming potential client phone calls to make sure the case
falls within the scope of the firm, while helping the caller feel
heard and understood
Collect paperwork and enter data into our case management system to
ensure a smooth onboarding for new clients and tidy management of
Customer service or sales experience a plus
Excellent and empathetic verbal and written communication skills
Strong computer and data entry skills
Familiarity with case management and CRM systems a bonus
Full familiarity with the Microsoft Office suite, with advanced
Previous legal experience a plus
High school diploma or equivalent required; Bachelor's degree
Mayersohn Law Group, P.A. is a woman owned law firm formed in 2000.
We are AV Rated and the attorneys are regularly voted as top
lawyers by a number of services such as Fort Lauderdale
Illustrated. We are making a large marketing push and are looking
for detail-oriented, enthusiastic, and personable new team members.
We have benefits for our employees such as 401K, Cash Balance Plan,
Health insurance, etc. If you are looking to join a rapidly
expanding firm and enjoy a growth trajectory, come interview with
Keywords: Mayersohn Law Group, P.A., Pembroke Pines , Intake Specialist, Other , Pembroke Pines, Florida
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