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Intake Specialist

Company: Mayersohn Law Group, P.A.
Location: Pembroke Pines
Posted on: May 13, 2022

Job Description:

We are a fast-growing, small law firm hiring a--Legal Intake Specialist--in Fort Lauderdale. Below is more information about the requirements, qualifications and job description associated with the Legal Intake superhero job opening.

When our prospective clients call us for help, they're often going through an emotionally difficult period. We are looking for an up-and-coming superhero to continue to grow our intake department.

Our Intake Specialist provides our potential clients the ultimate customer service experience. This important position involves complete administrative duties related to client intake and retention. It requires the right combination of telephone skills, empathy, and ability to investigate the root of their problems. No prior legal experience is necessarily required (but it's a plus).

Additionally, if you have previous legal experience and are looking for your next step in your career, this position is perfect for you.

You must be an optimistic, positive person. Our office does not do well with toxic people or negative attitudes or whiners, complainers, gossipers, martyrs, or victims.

We prefer people who are not afraid of computers or learning new things that will make their jobs easier. You must be able to handle working with several different databases of information. If you aren't 100% confident managing data and people, you are not the right person for this job. You must be competent and proficient in the use of Word, Outlook, Adobe, and Facebook, at a minimum. If you are familiar with legal case management software, that is a plus. (We currently use Clio Grow).

We are fully invested in policies and procedures and systems. We believe in a team approach, where you can ask for help when you need it without fear of being judged. But, at times, you will also need to know how to figure things out on your own and be able to creatively solve problems and come up with solutions. You must be able to think on your feet and make smart decisions. If you can't think on your feet, please do not apply.

--Other requirements include the following:

--- Convey confidence on the phone
--- Set the tone and the pace of the client phone call
--- Show empathy to clients and puts them at ease during their difficult time
--- Treat a call at 4:30 p.m. on Friday with the same care and compassion as one on Monday morning
--- Demonstrates exceptional communication skills
--- Proficient in Microsoft Office
--- Ability to think on your feet and change gears quickly
--- Inbound sales experience is a plus
--- Go-getter with a strong work ethic
--- Legal experience a plusTo put it simply, we want you to do good work and rally around our clients to help solve their legal problems. We want people who want to make a positive difference in our little piece of the world.Think you have what it takes to be our next Legal Intake Specialist? We provide training, and for the right person, this will be a highly rewarding position. If this sounds like a good fit for you, you will need to complete a two-step process in order to be considered. If both steps are not completed, you will not get a response from our hiring team. Depending on the application platform you are using, you might not be able to complete the second step in which case we will have you complete it if we schedule an interview with you.HOW TO APPLY:To apply for the position at our FirmApply Online. If you are able, in the subject line, type your last name in all caps followed by one adjective that describes you.--In the body of the application if you can add a comment or cover letter, please answer the following questions: Why do you want to do customer service in a law firm? You should be detailed in your response, but don't go over two paragraphs. You should also tell us in another paragraph what you are looking for in a job and why you think you would be a good fit for this firm. In the last paragraph of your cover letter, tell us what you liked about our ad and what you did not like about our ad. You can be honest, we will not hold it against you.--Thank you for taking the time to read this entire ad, if you decide to apply and follow instructions, we look forward to meeting you.Firm has benefits: health insurance, 401K, cash balance plan, and the intake specialist will be reviewed for bonuses.

Most importantly, you need to have compassion when dealing with our clients. As an ambassador to the world for our firm, you will be one of the first people our clients speak with. Your ability to listen to what you are being told and ask follow-up questions is very important. If you cannot listen, understand, evaluate, and interview someone, this is not the job for you.

Responsibilities:

Manage attorney schedules, including prospective client consultations, to foster caseload growth
Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files


Qualifications:

Customer service or sales experience a plus
Excellent and empathetic verbal and written communication skills required
Strong computer and data entry skills
Familiarity with case management and CRM systems a bonus
Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
Previous legal experience a plus
High school diploma or equivalent required; Bachelor's degree preferred


About Company:
Mayersohn Law Group, P.A. is a woman owned law firm formed in 2000. We are AV Rated and the attorneys are regularly voted as top lawyers by a number of services such as Fort Lauderdale Illustrated. We are making a large marketing push and are looking for detail-oriented, enthusiastic, and personable new team members. We have benefits for our employees such as 401K, Cash Balance Plan, Health insurance, etc. If you are looking to join a rapidly expanding firm and enjoy a growth trajectory, come interview with us.

Keywords: Mayersohn Law Group, P.A., Pembroke Pines , Intake Specialist, Other , Pembroke Pines, Florida

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