Client Success Coordinator
Company: Rossen Law Firm
Location: Pembroke Pines
Posted on: August 8, 2022
Client Intake/Customer Service Specialist for Growing Law
Our rapidly expanding criminal defense law firm is looking for the
next top talent to join a team devoted to providing the best legal
service possible to our South Florida community.--Your primary
responsibility will be answering phones, providing excellent
customer service, and coordinating client intake.--We view this
position as vital to our growth as the premier criminal defense law
firm in South Florida.
Are you passionate about helping people? Can you listen to people's
stories and needs to help move them toward a decision that will
improve their lives? We're looking for someone whose kindness
lights up a client's day when they visit our offices; someone whose
smile and helpfulness can be heard across the phone lines; and
someone who is motivated by their desire to work in the legal
Who Are We?
We are a rapidly growing criminal defense law firm in Fort
Lauderdale. We help good people fight to preserve their reputation
and freedom when faced with criminal charges. We are here to guide
clients through the legal system, achieve positive results, and
help them build a better tomorrow.
We have a fast-paced practice and we rarely have "slow days."--We
attribute our reputation and growth to nearly 15 years of great
client service and dedicated loyal teamwork. We put a great deal of
emphasis on both within our office in order to offer an open and
positive work environment.
It is incredibly important to us that clients come out of an
extremely emotional process feeling that they had a legal team
behind them who really cared, fought for them, and gave them a
Who Should Apply?
The person we hire will know what it means to--build
relationships--- not just with clients and our team members, but
with every person who interacts with our firm. Law firms are driven
far more by relationship marketing than any other kind. Our Client
Intake Coordinator is the first point of contact for our firm and
the person we hire will value that responsibility and understand
its importance to the firm's growth.
--- Health insurance available (firm pays 75% of the premium)
--- Paid court holidays off
--- Paid time off
--- You get to work with really cool people
--- Guaranteed 7.5% retirement plan contribution regardless of
The person we hire will have great time management skills. This job
will require all of the following:
--- Greeting clients and visitors, both by telephone and in-person,
and scheduling appointments in a friendly and professional manner
(we consider ourselves the Ritz Carlton of Criminal Defense
--- Processing client intake paperwork in our case management
--- Oversee the smooth transition of new cases to the legal
--- Follow up with potential new clients who have not yet retained
--- Maintain a tracking system to monitor leads, new clients, and
--- Treat a call or meeting at 4:30 on a Friday (or the weekend)
with the same care and compassion as one on Monday morning
--- Convey confidence and show empathy to our new potential clients
who contact us by phone, web form or live chat.
--- Participate in weekly department meetings, and maintain KPIs,
data, and metrics.
--- Compassionate and empathetic personality.
--- Accepting of constructive criticism
--- Extreme attention to detail,
--- Customer service experience
--- Exceptional English speaking skills and communication
--- 1-3 years of work experience is required.
--- Fluent in Spanish is a bonus
--- Exceptional computer skills and the ability to learn new
With offices in Fort Lauderdale, Boca Raton, and Sunrise, Rossen
Law Firm is a high-end criminal/DUI defense firm with an active
caseload that makes us the biggest in Broward County. With six
litigating attorneys and a team of highly trained legal support
staff, Rossen's 600+ 5-star Google Reviews across our three markets
tell the stories of a criminal defense law firm that truly puts its
clients first. Our firm operates on the EOS model and espouses
their Core Values: Open and Honest, Team First, Take Action, Work
with Pride, & Get to Yes. Come join us and discover what it means
to work in a better workplace towards a mission that matters. Learn
more here: https://www.criminal-defense-dui.lawyer/
Rossen Law Firm is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
Keywords: Rossen Law Firm, Pembroke Pines , Client Success Coordinator, Other , Pembroke Pines, Florida
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