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Client Intake-Success Coordinator - Law Firm

Company: Rossen Law Firm
Location: Pembroke Pines
Posted on: September 11, 2022

Job Description:

Client Intake/Customer Service Specialist for Growing Criminal Defense Law Firm

Our rapidly expanding criminal defense law firm is looking for the next top talent to join a team devoted to providing the best legal service possible to our South Florida community.--Your primary responsibility will be answering phones, providing excellent customer service, and coordinating client intake.--We view this position as vital to our growth as the premier criminal defense law firm in South Florida.

Are you passionate about helping people? Can you listen to people's stories and needs to help move them toward a decision that will improve their lives? We're looking for someone whose kindness lights up a client's day when they visit our offices; someone whose smile and helpfulness can be heard across the phone lines; and someone who is motivated by their desire to work in the legal field.

Who Are We?

We are a rapidly growing criminal defense law firm in Fort Lauderdale. We help good people fight to preserve their reputation and freedom when faced with criminal charges. We are here to guide clients through the legal system, achieve positive results, and help them build a better tomorrow.

We have a fast-paced practice and we rarely have "slow days."--We attribute our reputation and growth to nearly 15 years of great client service and dedicated loyal teamwork. We put a great deal of emphasis on both within our office in order to offer an open and positive work environment.

It is incredibly important to us that clients come out of an extremely emotional process feeling that they had a legal team behind them who really cared, fought for them, and gave them a voice.

Who Should Apply?

The person we hire will know what it means to--build relationships--- not just with clients and our team members, but with every person who interacts with our firm. Law firms are driven far more by relationship marketing than any other kind. Our Client Intake Coordinator is the first point of contact for our firm and the person we hire will value that responsibility and understand its importance to the firm's growth. We have a culture of being tough, self-starters who dedicate our time to helping others. If this sounds like you, then you'll have success with us.

Benefits:



--- Health insurance available (firm pays 75% of the premium)
--- Paid court holidays off
--- Paid time off
--- You get to work with really cool people
--- Guaranteed 7.5% retirement plan contribution regardless of employee contribution, eligibility after 6 months of employment

Responsibilities:
The person we hire will have great time management skills. This job will require all of the following:
--- Greeting clients and visitors, both by telephone and in-person, and scheduling appointments in a friendly and professional manner (we consider ourselves the Ritz Carlton of Criminal Defense lawyers)
--- Processing client intake paperwork in our case management system
--- Oversee the smooth transition of new cases to the legal team
--- Follow up with potential new clients who have not yet retained the firm
--- Maintain a tracking system to monitor leads, new clients, and referral sources
--- Treat a call or meeting at 4:30 on a Friday (or the weekend) with the same care and compassion as one on Monday morning
--- Convey confidence and show empathy to our new potential clients who contact us by phone, web form or live chat
--- Participate in weekly department meetings, and maintain KPIs, data, and metrics
--- Collect payment from clients

Qualifications:
--- Compassionate and empathetic personality
--- Accepting of constructive criticism
--- Extreme attention to detail
--- Customer service experience
--- Exceptional English speaking skills and communication
--- 1-3 years of work experience is required
--- Fluent in Spanish is a bonus
--- Exceptional computer skills and the ability to learn new software quickly
--- Must be a tough person
--- Self-starter who takes initiative

About Company:
With offices in Fort Lauderdale, Boca Raton, and Sunrise, Rossen Law Firm is a high-end criminal/DUI defense firm with an active caseload that makes us the biggest in Broward County. With six litigating attorneys and a team of highly trained legal support staff, Rossen's 600+ 5-star Google Reviews across our three markets tell the stories of a criminal defense law firm that truly puts its clients first. Our firm operates on the EOS model and espouses their Core Values: Open and Honest, Team First, Take Action, Work with Pride, & Get to Yes. Come join us and discover what it means to work in a better workplace towards a mission that matters. Learn more here: https://www.criminal-defense-dui.lawyer/

Rossen Law Firm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Rossen Law Firm, Pembroke Pines , Client Intake-Success Coordinator - Law Firm, Other , Pembroke Pines, Florida

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