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Phone Intake Specialist

Company: Cabanas Law Firm
Location: Pembroke Pines
Posted on: March 12, 2023

Job Description:

Our law firm is growing fast and we're searching for an enthusiastic full-time Phone Intake Specialist to be located inside our Pembroke Pines office. You'll serve as the compassionate voice of our law firm, receiving inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and scheduling our attorneys for client meetings. If the thought of coming to work every day and making a positive impact on our clients' lives excites you, start your application today!


Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
--- Assist clients by resolving their objections, such as budget, timing, shopping around, etc., and helping to get their "yes" to the help they really want. You must be capable of having this conversation in English or Spanish
--- Follow up with your sales leads consistently and compassionately to move them through the decision-making process
--- Nurture relationships with clients
--- Assist clients with hiring the firm for legal services after their meeting with the attorney

All calls will be with potential clients that have contacted the firm for assistance with their legal issues and are considered "warm" leads, in different stages of getting ready to change their lives. You would not be required to make any cold calls.


Possesses outstanding communication skills and sense of empathy
CRM and case management software experience a plus
Strong computer and data entry skills
--- Required: Fluent in English and Spanish
--- Must have proven experience working in a sales position, either in person and by telephone
--- Excellent interpersonal skills, including negotiating, presenting, and persuading in a natural and responsive manner
--- Must enjoy measuring, meeting, and exceeding daily call targets
--- Manage daily activities precisely, focusing on priorities and achieving key performance indicators consistently
--- Internal confidence stemming from overcoming a major life challenge, so that you can have a conversation with a potential client that is hesitating out of fear

About Company:

We are a results-oriented divorce and family law firm that emphasizes integrity and compassionate relationships between both employees and clients and we attract A-Level Team Members.

What makes us different?

We provide concierge-level services to clients through a service team that also supports the legal team with frequent high-quality client communications.

Our technology investments streamline workflows to allow our worldwide team to work from any location.

We offer a rich benefits package for our 5-Star employees and are growing fast, providing excellent career paths for our team.

Keywords: Cabanas Law Firm, Pembroke Pines , Phone Intake Specialist, Other , Pembroke Pines, Florida

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