Phone Intake Specialist
Company: Cabanas Law Firm
Location: Pembroke Pines
Posted on: March 12, 2023
|
|
Job Description:
Our law firm is growing fast and we're searching for an
enthusiastic full-time Phone Intake Specialist to be located inside
our Pembroke Pines office. You'll serve as the compassionate voice
of our law firm, receiving inbound calls from prospective clients
in their time of need, screening, and surveying for potential
cases, and scheduling our attorneys for client meetings. If the
thought of coming to work every day and making a positive impact on
our clients' lives excites you, start your application today!
Responsibilities:
Set appointments for potential clients that meet our criteria to
keep our lawyers' schedules organized and grow our caseload
Work with marketing to collaborate on outbound sales tactics and
partnerships with other law firms in order to help bring in new
cases
Evaluate prospective client inquiries and phone calls, analyzing
their case fit and making sure they feel seen and heard
Organize paperwork and perform data entry in our case management
system to streamline new client onboarding and current client
files
--- Assist clients by resolving their objections, such as budget,
timing, shopping around, etc., and helping to get their "yes" to
the help they really want. You must be capable of having this
conversation in English or Spanish
--- Follow up with your sales leads consistently and
compassionately to move them through the decision-making
process
--- Nurture relationships with clients
--- Assist clients with hiring the firm for legal services after
their meeting with the attorney
All calls will be with potential clients that have contacted the
firm for assistance with their legal issues and are considered
"warm" leads, in different stages of getting ready to change their
lives. You would not be required to make any cold calls.
Qualifications:
Possesses outstanding communication skills and sense of empathy
CRM and case management software experience a plus
Strong computer and data entry skills
--- Required: Fluent in English and Spanish
--- Must have proven experience working in a sales position, either
in person and by telephone
--- Excellent interpersonal skills, including negotiating,
presenting, and persuading in a natural and responsive manner
--- Must enjoy measuring, meeting, and exceeding daily call
targets
--- Manage daily activities precisely, focusing on priorities and
achieving key performance indicators consistently
--- Internal confidence stemming from overcoming a major life
challenge, so that you can have a conversation with a potential
client that is hesitating out of fear
About Company:
WHAT IT'S LIKE TO WORK HERE
We are a results-oriented divorce and family law firm that
emphasizes integrity and compassionate relationships between both
employees and clients and we attract A-Level Team Members.
What makes us different?
We provide concierge-level services to clients through a service
team that also supports the legal team with frequent high-quality
client communications.
Our technology investments streamline workflows to allow our
worldwide team to work from any location.
We offer a rich benefits package for our 5-Star employees and are
growing fast, providing excellent career paths for our team.
Keywords: Cabanas Law Firm, Pembroke Pines , Phone Intake Specialist, Other , Pembroke Pines, Florida
Click
here to apply!
|