Floor Staff - Westfork Stadium 13
Company: Regal Cinemas Corporation
Location: Pembroke Pines
Posted on: May 21, 2023
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Job Description:
Summary: Floor Staff team members are classified based on
individual theatre needs, and/or employee availability, as either
variable hour, part-time fixed, part-time regular or full-time
hourly employees whose primary responsibility is ensuring our
guests receive exceptional service. Floor Staff may be scheduled to
work in the Box Office, Concession Stand, or as an Usher. Floor
Staff employees must act as a representative of Regal in a way that
is consistent with our mission statement and policies;
including
* Regular and consistent attendance
* Handling of emergency situations when called upon to do so
* General cleaning duties; and
* Compliance with our company dress code.
Essential Duties and Responsibilities for each position include,
but are not limited to, the following:
Box Office
* Operating POS system, including the proper handling of and
responsibility for accuracy of cash drawer, credit cards,
travelers' checks, gift cards and redeemed discount tickets, passes
and coupons
* Up selling/suggestive selling of Premium Viewing Experience (3D,
RPX, IMAX).
* Promoting the Regal Crown Club program
* Ensuring tickets are sold in accordance with the MPAA rating
system and company policy
* Responding to phone calls and questions from guests in a manner
that is consistent with our guest service philosophy
Concession
* Operating POS system, including the proper handling of and
responsibility for accuracy of cash drawer, credit cards,
travelers' checks, gift cards and redeemed coupons as well as
concession stock inventory.
* Promoting the Regal Crown Club program
* Operating, preparing and cleaning of all concession related
equipment
* Up selling/Suggestive selling
* Complying with all local, state and federal food safety laws.
* Abide by all federal and state laws with regards to breaks and/or
meal periods.
* Ensure required alcohol certification and training are current
where applicable.
* If the theatre sells alcohol and your assigned duties will
include the selling/serving of alcohol, you must be of legal age to
sell or serve alcohol according to state or local laws.
* Required to read and understand training materials that will
cover subjects such as sexual harassment and discrimination.
Usher
* Tearing tickets, collecting and depositing appropriate stub, and
directing patrons to their auditoriums.
* Inspecting backpacks and packages when applicable.
* Managing crowd control and assisting guests in finding seats in
auditoriums when necessary
* Enforcement of MPAA rating system
* Conducting in theatre inspections to monitor picture and sound
quality, watch for film and content theft, and help maintain a safe
quality environment within the auditoriums
* Reporting to the management any problems, discrepancies or
unusual situations that arise at the theatre.
* Perform in-auditorium concession auxiliary sales as directed by
management
* Cleaning auditoriums at the end of scheduled shows and
maintaining clean restrooms, lobby area, hallways and other areas
outside of the auditorium
* Monitoring the cleanliness and operation of theatre vending
equipment
* Assisting with all opening and closing duties as assigned by
management
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education/Experience:
Completion of cast certification program as a cast member and as
box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include
the selling/serving of alcohol, it is your responsibility to
complete any legally required state or local training and obtain
the required certificate. In addition, you must complete the Regal
Responsible Beverage Server training on Regal Online
University.
Language Ability:
Possess good public speaking, listen effectively and respond
clearly and directly.
Math Ability:
Perform calculations with speed and accuracy and identify and
correct errors.
Reasoning Ability:
Identify problems, gather relevant data and note possible causes of
problems. Evaluate relevant information, recognize alternatives and
reach conclusions based on evidence. Take action beyond what is
necessarily called for. Perform under pressure and/or
opposition.
Personal Skills:
Possess excellent communication skills with customers, co-workers
and management. Establish goals, budget time, and set priorities to
achieve desired objectives.
Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job the employee is frequently
required to stand; walk; sit; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is
occasionally required to climb or balance and stoop, kneel, crouch,
or crawl. The employee may occasionally be required to lift up to
60 pounds. The vision requirements include: close vision, distance
vision, peripheral vision, depth perception and ability to adjust
focus.
Keywords: Regal Cinemas Corporation, Pembroke Pines , Floor Staff - Westfork Stadium 13, Other , Pembroke Pines, Florida
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