NOC Technician L1

Company: Anuvu
Location: Pembroke Pines
Posted on: May 9, 2022

Job Description:

About AnuvuFor over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Emirates and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television, and games.Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.Be Part of the MovementAnuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.Role SummaryThe NOC L1 Operator is the first level contact for customer-facing technical support. Performs necessary network grooming and adjustments as determined by internal operations teams. Troubleshoots customer links, primarily on layers 1-3 of the OSI model, but may occasionally go up to layer 7.Location: Miramar, FLRemote Option: Will need to be in person 100% during training. Option to move to a 50/50 hybrid schedle after completing training.Schedule: Will be placed with on a morning or night shift depending on availability. Option to work 5 days a week/9 hours or 4 days/10 hours. Open 7 days a week.What Youll Be Doing

• Proactive network monitoring and reporting of RF (Layer 1) problems.
• Acting upon Network Management requests for remote network changes.
• Respond to phone, email, and chat inquiries from customers.
• Maintain tact and professionalism when interacting with the customer on any channel.
• Remote-level reporting for service quality and system performance.
• Troubleshooting technical issues on VSATs and IP networks.
• Facilitate support for customers and field engineers as necessary.
• Other duties as assignedWhat Were Looking For
  • Degree with Computer or Electronics Focus
  • English is Required, Bilingual is a Plus
  • Experience in MS Excel and Outlook
  • Contact Center Experience is Desirable
  • CCNA or Other IP Certifications Beneficial
  • VSAT Installer or Support Background
  • Electronics and/or Computers
  • Great Communicator
  • Creative Problem Solver
  • Analytical ThinkerThis Might Be the Right Place if You.
    • Are a team fit; can help advance our global, inclusive culture
    • Are self-starter who likes to roll up your sleeves and take initiative with minimal direction
    • Can think about tomorrow, while getting your work done today
    • Are a collaborative team player; primary audience will be internal teams
    • Are curious and open to learning and finding new solutions
    • Are able to provide and accept feedback in a constructive manner
    • Are organized, have strong communication skills, and do whatever it takes to get things doneTheBenefitsof Working HereA career with Anuvuis a unique opportunity to grow your knowledge and skills within a culture that thrives on collaboration and innovation. In addition to being a part of an amazing group, we also have competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, and discounts on gym membership, concerts, amusement parks, hotels, and more!Advanced-Agile- AppliedAnuvuis an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability or protected veteran status.Due to COVID, our interviews are now done in a safe environment using online platforms like Zoom and Microsoft Teams.Let Innovation Move You. BackShare
      • Apply Now

Keywords: Anuvu, Pembroke Pines , NOC Technician L1, Professions , Pembroke Pines, Florida