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HelpDesk Support Technician

Company: Santander Holdings USA Inc
Location: Pembroke Pines
Posted on: September 22, 2022

Job Description:

HelpDesk Support TechnicianMiami, United States of AmericaWHAT YOU WILL BE DOINGUSA Job Family Description: Designs, analyzes and supports the company's information technology structure, systems and processes. Acquires, designs, implements and operates the company's information technology resources (e.g., computer hardware, operating systems, communications, software applications, data, databases, etc.). Deploys, acquires, maintains and ensures security of information technology assets. Plans and tests processes to ensure compliance with system requirements, business objectives, security standards and other technical requirements.

USA Job Function Description: Tests and analyzes new and existing applications using technologies and databases to support business requirements. Responsible for the maintenance of day-to-day operations of an application, as well as diagnosis and recovery, and ensuring alignment with system standards.

Essential Functions/Responsibilty Statements:
Identifies reoccurring issues and determine the root cause, own the problem until resolution.
Escalates unresolved issues to appropriate internal teams.
Provides support, including procedural documentation and relevant reports.
Stays current with system information, changes and updates.
Ensures all issues are properly logged.











Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience in Computer Science/Software Engineering or equivalent field. (Req)
in

Work Experience:
Experience with application support, support tools and processes., -3 years (Req)
,

Skills and Abilities:
Support oriented and customer focused
Excellent communication skills
Strong desire to ensure task are proactively followed up and completed in a timely manner
Strong organizational and documentation skills
Sharp and tenacious troubleshooting skills, ability to fix any problems
Knowledge of programming/scripting
Knowledge of Windows platforms
Understanding of web technology



Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. English

Primary Location:Miami, Florida, United States of America
Other Locations:Florida-Miami
Organization:Banco Santander InternationalRequired

Preferred
Job Industries
  • Transportation

Keywords: Santander Holdings USA Inc, Pembroke Pines , HelpDesk Support Technician, Professions , Pembroke Pines, Florida

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