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Intake - Sales Specialist

Company: Rossen Law Firm
Location: Pembroke Pines
Posted on: June 4, 2024

Job Description:

At Rossen Law Firm, we're more than just a team of experienced criminal defense lawyers. We're a family that cares deeply about people, not just cases. Our firm has built its reputation on trust, integrity, and relentless dedication to those we serve.



We believe in ensuring justice and treating each client with the personal attention and compassion they deserve.



We are a growing and highly rated criminal defense law firm in South Florida that provides each client with meaningful, compassionate, life-changing services. We love helping good people when something wrong happens. Our legal team understands what clients are going through, and we are committed to producing outstanding results.



At Rossen Law Firm, a distinguished and rapidly growing criminal defense practice, we seek a dedicated Legal Intake Specialist as the cornerstone of our client relations and case initiation process. This crucial role requires a blend of empathy, precision, and legal understanding, ensuring each potential client's first interaction with our firm is professional, reassuring, and reflective of our commitment to excellence.



Guided by the Chief Revenue Officer, this role's primary mission is to encapsulate the essence of Rossen Law Firm's brand in every client interaction. The ideal candidate will resonate deeply with our firm's values and voice, understand the needs and concerns of our target demographic, and manage the intake process with a client-focused approach, maintaining high standards of accuracy and efficiency. Your goal will be to position Rossen Law Firm as a leader in South Florida's legal landscape and a beacon of trust and expertise.



We're looking for a dynamic communicator who is deeply familiar with the nuances of client interaction in the legal field, stays current with industry trends, and is proactive, detail-oriented, highly organized, and motivated. If you're ready to be at the forefront of our firm's client engagement and help shape the narrative of our brand's excellence, this full-time, in-house position in our Fort Lauderdale office might be your next career milestone.

Responsibilities:
--- Client Interaction: Serve as the initial point of contact for potential clients, understanding their legal needs with empathy and professionalism.
--- Inquiry Assessment: Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses.
--- Strategy Session Coordination: Schedule potential clients with the proper attorney, ensuring readiness for comprehensive strategy sessions.
--- Case Evaluation: Conduct preliminary evaluations of potential cases, guiding decision-making processes.
--- Data Management: Accurate and confidential management of client data and case details.
--- Process Management & Improvement: Regularly evaluate and enhance intake procedures for peak efficiency and client satisfaction.
--- Quality Assurance: Implement and monitor control measures to maintain the highest quality of client interaction and data management.
--- Client Outreach & Nurture: Ensure consistent follow-up and nurturing of potential clients, building trust and rapport.
--- Legal Compliance: Ensure all intake activities comply with legal standards and the firm's ethical guidelines.
--- Referral Management: Actively provides referrals to other attorneys when appropriate and meticulously manages the referral process.

Qualifications:
--- Proven experience in a legal intake or similar client-facing role or sales and customer service experience.
--- Bilingual proficiency in English and Spanish is highly desirable.
--- Exceptional communication and interpersonal skills, with a talent for building rapport and trust.
--- Ability to handle sensitive information with integrity and confidentiality.
--- Excellent organizational skills, with the capacity to manage multiple tasks and prioritize effectively.
--- Resilient, driven, and persistent, with a strong desire to contribute to the firm's success.
--- Adept at problem-solving and decision-making.
--- Commitment to continuous improvement and professional development. A forever learner.
--- Enjoy working collaboratively in a team-oriented environment.
--- Ability to overcome objections and articulate the unique benefits of choosing Rossen Law Firm as their criminal defense law partner.
--- Readiness to provide immediate support and accessibility to clients facing urgent, catastrophic issues.
--- Sound knowledge of criminal defense law, ensuring a comprehensive and accurate understanding of potential cases and client needs.

About Company:
At Rossen Law Firm, we're more than just a team of experienced criminal defense lawyers. We're a family that cares deeply about people, not just cases. Our firm has built its reputation on trust, integrity, and relentless dedication to those we serve. We believe in ensuring justice and treating each client with the personal attention and compassion they deserve.



About Rossen Law Firm



With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal/DUI defense firm. With a team of litigating attorneys, Rossen's 900+ 5-star reviews tell the stories of a criminal defense law firm that truly puts its clients first. Rossen Law Firm is an equal-opportunity employer.

Keywords: Rossen Law Firm, Pembroke Pines , Intake - Sales Specialist, Sales , Pembroke Pines, Florida

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