Legal Intake Specialist

Company: Cabanas Law Firm
Location: Pembroke Pines
Posted on: November 21, 2022

Job Description:

Our law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed! You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on our clients' lives excites you, start your application today!

Responsibilities:

Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
--- Assist clients by resolving their objections, such as budget, timing, shopping around, etc., and helping to get their "yes" to the help they really want. You must be capable of having this conversation in English or Spanish.
--- Follow up with your sales leads consistently and compassionately to move them through the decision-making process
--- Nurture relationships with clients
--- Assist clients with hiring the firm for legal services after their meeting with the attorney

All calls will be with potential clients that have contacted the firm for assistance with their legal issues and are considered "warm" leads, in different stages of getting ready to change their lives. You would not be required to make any cold calls.

Qualifications:

Previous legal experience a plus
Proficiency with Microsoft Office products, especially Microsoft Excel
High school diploma or equivalent needed, while a Bachelor's degree is desired
Possesses outstanding communication skills and sense of empathy
CRM and case management software experience a plus
--- REQUIRED: Fluent in English and Spanish
--- Excellent interpersonal skills, including negotiating, presenting, and persuading in a natural and responsive manner
--- Deadline oriented
--- Manage daily activities precisely, focusing on priorities and achieving key performance indicators consistently
--- An internal confidence stemming from overcoming a major life challenge, so that you can have a conversation with a potential client that is hesitating out of fear

About Company:
WHAT IT'S LIKE TO WORK HERE

We are a results-oriented divorce and family law firm that emphasizes integrity and compassionate relationships between both employees and clients. We specifically attract reliable and responsive team members that take initiative to provide extraordinary service to facilitate clients reaching their goals.



What makes us different?



We offer an unsurpassed benefits package and multiple flex work arrangements which provide life-enrichment and career enhancement for our 5-Star employeesWe provide concierge-level services to clients through a service team that also supports the legal team with frequent high-quality client communicationsOur technology investments streamline workflows to allow our worldwide team to work from any location

Keywords: Cabanas Law Firm, Pembroke Pines , Legal Intake Specialist, Legal , Pembroke Pines, Florida